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Shannon
28 Jun 2024 - 30 Jun 2024
reviewed on expedia
3 out of 5 stars
Overall things were as expected, high price for the quality of the hotel and room, but expected in NYC and for the location (which was very convenient by subway stops!). What brought my review down was the fact that when I booked on Expedia it guaranteed free change or cancellation prior to midnight the day before check in but when we called into the hotel they did not honor that and said it was 24 hours prior to check in — stating that it’s known that the hotel and Expedia’s policies are different, which is pretty unacceptable to me. We changed our plans around to keep the reservation as-is, in fear that when we finally talked to a manager or had the case handled 72 hours later it wouldn’t be honored, and it created some distrust with Expedia’s policy overall which is disappointing.
Aside from that, the hotel facilities were good (although older and worn) — the beds were comfy and the a/c worked and the included breakfast fed our children well. They were quick to fix a leaky sink and give us a late checkout which was appreciated. I’m not sure we’d stay there again for the price, but overall were satisfied.
M
Michael
17 Jun 2024 - 20 Jun 2024
reviewed on expedia
3 out of 5 stars
Room and bath are smaller than expected. Would not recommend to families
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Mathew
10 Apr 2024 - 14 Apr 2024
reviewed on expedia
4 out of 5 stars
Fantastic location. Comfortable family refuge.
J
Jeremy
18 Mar 2024 - 23 Mar 2024
reviewed on expedia
5 out of 5 stars
I was there during spring break and the breakfast rooms were full of families, european and American. I appreciated the breakfast buffet being included with my room, excellent hot water pressure in the shower every morning despite being on the 17th floor. The bath towels and bed linens were very nice..it is perfect for getting to the galleries in Chelsea or hopping on the subway to uptown or the west village. The Starbucks less than half a block away on the corner of 24th & 6th Ave. has a great staff and terrific music. There are three other hotels on this block but the Hampton inn felt cozy.
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Norberto
23 Mar 2024 - 25 Mar 2024
reviewed on expedia
1 out of 5 stars
Paid for 2 queen bed room for 2 night's, they say Expedia overbooked and only have 1 king bed available for a family of 4 and no price adjustment. Second day they amend and found us a 2 queen bed for which I have paid but had to wait until check in at 3pm for new room. Counter staff was not that cooperative.
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Claude
3 Mar 2024 - 7 Mar 2024
reviewed on expedia
4 out of 5 stars
I really liked this place because it is centrally located without being in the middle of times Square. Easy access to 3 lines of the subway if you walk only a bit. The room was small but in NY it was OK. We were 4 with 2 kids, everyone had enough space to relax on the bed but not enough to unpack the luggage (must so a little tetris). I find 70$ of valet parking pretty wild but near that location, it was all the same, some hotesl are even higher... I chopped one star because they seem to only have 1 elevator working sometimes (on the 2), the corridors are tiny and we waited sometimes 5 min for the elevator. Other than that, the breakfast was sometimes empty pretty fast and the seating area too in rush times... they refill it but with not much each time so there is always something missing. Nonetheless the kids could have the breakfast so thats the important thing
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Kerry Amber
2 Dec 2023 - 6 Dec 2023
reviewed on orbitz
5 out of 5 stars
Hotel staff were wonderfully helpful and pleasant during our stay. Would definitely recommend this hotel to friends and family.
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Martin
18 Aug 2023 - 20 Aug 2023
reviewed on orbitz
5 out of 5 stars
Betsy helped us check-in our bags first because we got there very early before any of the rooms were ready. She was awesome, and really sweet about our very tired family just off the red eye.
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Mireya
14 Aug 2023 - 17 Aug 2023
reviewed on orbitz
5 out of 5 stars
This was our first time staying at this hotel and it definitely did not disappoint. The staff was super friendly and knowledgeable. Our room are spacious enough for our family and we recommend you consider your stay here.
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Peter
Invalid Date - Invalid Date
reviewed on orbitz
1 out of 5 stars
They didn’t have a double bed room as I reserved and paid, they gave me 2 separate rooms even that I was traveling with kids.
They didn’t go to clean the room even I requested via phone and in front desk, they didn’t want to compensate their mistake and on top of everything the front desk person was super rude.
Stay away from this hotel!