WestHouse New York

Amazing hotel, very friendly staff who really took care of you. Hotel is spotless and a fantastic location. We enjoyed the breakfast and the drinks and food on offer in the evening. I would definitely return to this hotel and would recommend to family and friends.

I had a very bad experience during my stay and agree that the hotel is not at a 5 star level. The reasons for my bad experience are the following: 1. When I made my reservation thru Expedia it indicated that breakfast was included. 2. Also, there were no visible mentions that any additional charges apply. 3. When I got to the hotel at approx. 8.30PM with my Family (including 7 and 5 yo kids) the hotel staff indicated that we should pay USD50 for each adult per night which would increase my fee total with USD400! 4. When debating the non-application of the fee (including breakfast) they suggested that if we do not agree we can look for another hotel. 5. The final position was to only charge USD200 additional form the reservation with the breakfast. 6. Although better that was initially stated, it didn't save the process and situation upon arrival from a flight with kids. 7. When I called Expedia to complaint they said they could do anything about it. Nonetheless I will continue with my claims. In general, I wouldn't recommend this hotel.

Exceptionally friendly staff. Fine location. Very nice breakfast and happy hour/dinner included. Average room size for NYC with nice bathroom/shower which is well-lighted, although lights in the bedroom are inadequate. My family and I had four rooms; all in all were pleased with WestHouse.