Conrad New York Midtown

The first suite had a broken thermostat and it was very hot. It took 5 calls over 4 hours to get the issue resolved and they moved us to another suite. The restaurant was a joke. The server was not interested in waiting on us. I ordered a hamburger and I specified I wanted it medium rare and it came well done! For $38 it should have been right. The server never came back and we had to hunt him down to get ketchup. The bill came and the service charge was added to the bill.( there were three adults and one child). Then there was a separate line for a gratuity! The service was nonexistent and the prices were exorbitant. The hotel was lovely once the room issues were resolved. I would recommend the hotel. Avoid the restaurant at all costs!

Perfect hotel stay for a small family. The living room worked out well with young kids. Great central location where we were able to walk to everything. Also quick valet service where as other hotels we have stayed at can take 45 min to retrieve your vehicle. We never waited more then 10 minutes to get ours. We visit NYC multiple times a year and will stay here again in the future.

We had a great stay at the Conrad. Location was excellent and rooms were clean and large for a family.

Hands down one of the best hotels i have been to in awhile. The staff was amazing, their attention to detail was impeccable they made me and my family feel special. The hotel was clean and in a great location. A big shout out to the hotel valet and bell hop staff you were awesome many thanks to all of you :)

To be fair, we did not report this during our stay because we did not wish to be disrupted by staff who may address it but there was a leak in the shower that caused the floor to flood in the bathroom, eventually to the carpet adjacent and the a/c in bedroom did not sufficiently cool throughout the night. Otherwise all was fantastic would stay there again, very comfotbale for our family of 4

I like the extra inniative to take care of my children during the family trip. I ordered a pack-n-play for the little one, but they went a step further to provide a separate mini-fridge for the kids essentials. Location was great and very nice/clean accomodations.