New York Hilton Midtown

When we arrived, I told the front desk we needed a fridge for my 10 month old babies and they told me there were no extra fridges and no other rooms we could switch to. The next day, I asked the front desk why there was not a solution yet with our fridge and the woman told me I would have to pay extra for a fridge and none of the people I talked to apologized or had compassion for my situation. We finally had a fridge delivered the evening before we left and it wasn’t even functional. They told me all they could do was refund my resort fees each day. When I checked out, I explained the issue and they still tried to charge me those fees and didn’t even apologize. There was trash left in our room from the people before us. There were pieces of the headboard on the bed coming off and a hole in the sheet. For the price of this hotel, the quality was really poor and did not measure up.

Great location and family had great time staying at this hotel which is very close to all attractions.

There was no hooks in the bathroom for changing clothes, towels. Bathroom is small for a suite. Bed size should be at least queen not full. It’s tight for 3 people per bed (2 adults, 1 kid per bed). We enjoyed the food, beverages in the lounge area, it has a pretty good spread.

The pictures on the website when we reserved our room looked different than the actual room. We booked for 5 people, expecting two adults in the bed, two kids on the sofa bed, and one baby in a crib. However, the sofa bed was not made, and there were no bedding sheets ready. Had to wait a few hours until they brought us sheets. Despite requesting a crib prior to arrival, it was never provided. The room was moderately clean, but I advise against looking under the bed. Overall, the room felt outdated and old, with the carpet particularly needing an upgrade. On a positive note, the hotel is very well located for all the tourist attractions.

They went above and beyond to make this a great stay! Excellent customer service. Easily walkable to Times Square, Central Park, Rockefeller Center, etc. Suite was great for my family of 6.

We loved this hotel, we could walk to Central Park and other areas, fast service, clean, and quiet. The room is big especially if you’re staying with children and family. The only thing they charge you $300 for a deposit when you check in I wasn’t aware of this when I booked!

The property is very nice but our room’s key pad malfunctioned and we could not enter our room. To gain entry we had to call security, which would take a minimum of 30 minutes. The door was never fixed so each time our family left the room we had to call security for entry; and after long multiple outings in NYC the last thing you want is to wait to enter your room. And the only accommodation offered were breakfast tickets. Very poor experience.

In 2011 my family stayed at this property. The rooms were lovely, the staff was amazing and the location was perfect walkable and convenient. A couple years back there were renovations going on here. Never did I expect the mediocre experience we had and then it got worse. Our “Presidential Suite” was lack luster and had several faulty items. Mirrors, lights, iron..etc… But most baffling was the room fit to accommodate 6 guest only had 2 blankets. When we ordered 3 additional pillows and blankets 1 pillow was brought to our room and told sorry we don’t have anymore pillows or blankets. And not to mention the custom decorations that i stressed on ordering and making sure they would arrive on time. They arrived on time But the hotel Held them hostage for over 6 hours… stating that’s the way their system works. Once package was received we secured it in our room and headed out for the day. Upon return I discovered the package had been removed with out consent. The package yet to be found. There goes the big room surprise for my Godsons special 15th Birthday.

Had a great weekend with my family. Good area, near many things. Only thing was slow response time from the front desk when asking for extra bedding, towels and water bottles.

Amazing! Hotel was perfect. It was central to get to everything. The staff were lovely and friendly.. best family trip