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Doubletree by Hilton New York Times Square South

3 1/2 star hotel
Connecting rooms
8.8/10 Excellent
(4422 verified Hotels.com guest reviews)
See verified family reviews (28)

generated by AI based on family reviews

Overview

Doubletree by Hilton New York Times Square South offers a convenient and safe location for families visiting New York City. While rooms are described as small (typical for NYC), guests consistently praise the exceptionally welcoming and helpful staff, who go above and beyond to ensure a pleasant stay. The hotel's proximity to major attractions and transportation links makes it easy to explore the city, and the rooftop bar provides a relaxing evening option. Families appreciate the clean and refreshing lobby, and the hotel's efforts to maintain safety and comfort for guests.

Guest highlights

The exceptionally friendly and helpful staff who go above and beyond.
The convenient location close to major attractions and transportation.
The rooftop bar offering a relaxing evening option.
The cleanliness of the hotel, especially the lobby.

About the hotel

Along with a 24-hour fitness center, this smoke-free hotel has a 24-hour business center and self parking. WiFi in public areas is free. Additionally, a business center, conference space, and dry cleaning are onsite. Housekeeping is available once per stay.

Nearby attractions

Doubletree by Hilton New York Times Square South is located in Manhattan, a neighborhood in New York, and is in a shopping district and near a metro station. Notable landmarks in the area include Empire State Building and Times Square, and travelers wishing to experience a bit of culture can try Broadway. Looking to enjoy an event or a game while in town? See what's going on at Madison Square Garden.

Popular amenities

Wifi

Available in all rooms: free wifi
Available in some public areas: free wifi

Food and drink

Room service available

Guest services

24-hour front desk
Daily housekeeping
Dry cleaning service
Luggage storage
Porter/bellhop

Accessibility

Accessible bathroom (select rooms)
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility
Phone accessibility kit
Roll-in shower (select rooms)
Stair-free path to entrance
Valet for wheelchair-equipped vehicle
Well-lit path to entrance
Wheelchair-accessible fitness center
Wheelchair-accessible lounge
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking

Things to do

24-hour fitness center

Outdoor

Outdoor furniture

Conveniences

Atm/banking services
Elevator
Front-desk safe

More

Smoke-free property

Nearest Airports

Airplane
La Guardia Airport
10 km from this hotel
Newark Liberty International Airport
17 km from this hotel
John F. Kennedy International Airport
22 km from this hotel
map

Reviews that mention...

Family Reviews

for Doubletree by Hilton New York Times Square South
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

28 reviews

Review data

5 star reviews

39%

4 star reviews

36%

3 star reviews

4%

2 star reviews

7%

1 star reviews

14%

We have selected a sample of reviews which reflect what families have said about Doubletree by Hilton New York Times Square South

Showing 1 - 10 of 28 reviews

Latest reviews (28)

P

Patricia

29 Jun 2024 - 2 Jul 2024
reviewed on hcom

4 out of 5 stars

Great clean and perfect for our 3 night stay with an infant and 2 adults
s

sandra

17 Jun 2024 - 19 Jun 2024
reviewed on expedia

4 out of 5 stars

what would have been nice is to have somewhere that I could spend time with my family staying in another room. Although I didn't have any issues with the size of my room, it wasn't big enough to spend time in the hotel with my family.
T

Tiffany

19 Jun 2024 - 22 Jun 2024
reviewed on travelocity

5 out of 5 stars

We will definitely stay again! I can’t say enough about how welcoming the staff was during our entire stay. Edward was absolutely amazing, Tanika and Crystal were so sweet…all the staff were so friendly and accommodating. The lobby is small but so clean and refreshing especially after a hot day walking the city. Subway stations are very close, Times Square is a 15 min walk…the location is great. Rooms are small…it is New York City, but our family of 5 made it work. Yes cans are collected in front of the building but no one bothers anyone. Yes the sprinklers turn on often but it’s quite genius because it keeps the homeless from sleeping on the benches. It’s a perfect place to stay while visiting the city!
T

Tia

14 Jun 2024 - 17 Jun 2024
reviewed on expedia

5 out of 5 stars

Very clean! Extremely pleased with housekeeping. Friendly staff day or night. Would recommend to family & friends. I would absolutely stay here again. Felt safe day or night in area. A couple quick bites really close! Rooftop bar is a plus & complimentary happy hour is a plus !
E

Ernest

1 Dec 2023 - 5 Dec 2023
reviewed on hcom

5 out of 5 stars

The hotel was in a perfect location for us - close to major attractions and transportation. The staff was always willing to help and offer suggestions and recommendations. We were always welcomed in when we arrived at the hotel and greeted when we headed out each day. Tanika went above and beyond to help us get quick transportation back to the airport. If we return to NY on another family trip this will be our first choice for a hotel. After a long day touring it was easy and safe to get back to the hotel, with keycards required to access the elevators for extra safety. Even in the middle of the hustle and bustle, our room was quiet and we were easily able to relax.
P

Paul

25 Oct 2023 - 30 Oct 2023
reviewed on travelocity

2 out of 5 stars

The rooms are way too small for families even though it is a boutique hotel
F

Francisco

19 Oct 2023 - 22 Oct 2023
reviewed on travelocity

4 out of 5 stars

Great hotel, walkable and the manager updated our room because my babies. Great experience!
M

Melissa

30 Sept 2023 - 1 Oct 2023
reviewed on travelocity

5 out of 5 stars

All the staff members went above & beyond to welcome us and treat us like family. Free appetizer & drink coupons at the rooftop bar. It was a gorgeous night with live entertainment. I’m definitely coming back here again!
V

VAUDREUIL

1 Sept 2023 - 5 Sept 2023
reviewed on travelocity

1 out of 5 stars

Terrible experience! I would never refer that hotel to any of my family, friends or anyone. Nothing was good or acceptable about that place
M

Melissa

13 Aug 2023 - 16 Aug 2023
reviewed on hcom

3 out of 5 stars

The staff were very friendly and helpful. The property directly outside of the hotel where there are multiple benches belonging to the hotel is the part where my family did not feel safe. Their are homeless people who are permitted to sit on the hotel property benches and beg for money. There are also persons literally passed out on the benches. The hotel staff allowed this. It smells bad as if people were also urinating and/or deficating in the area as well. When we stayed up a block at The New Yorker they do not allow this making it a much more desirable hotel. The New Yorker provides their own security
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