Anantara The Palm Dubai Resort

Amazing hotel with excellent staff who are both friendly and helpful. The hotel is both family friendly and suitable for couples or individuals

Lovely hotel to stay in with family, only draw back is being out at the edge of the Palm it’s a good taxie ride to leave the Palm.

Our room was not ready at check-in, however after some discussion they gave us a family room instead, which was really good and our son enjoyed having his own room and tent. After the initial hiccup they really made up for it and we had a great time

We booked a villa at the resort to take a long-awaited break and a mini baby moon. Wouldn't recommend the villa stays - very expensive considering the state of the outside (covered in bird faeces, pool needs a daily clean to ensure that all the foliage, berries, bird droppings etc. are cleared out). The inside of the villa is spacious, comfy and elegant. The service during the stay was great but it was all ultimately ruined when the hotel failed to return our deposit for incidentals. They had no issue processing all of our payments but when it came to returning our money, I am still chasing Anantara a week later. The first excuse was that their network was not working and that the money would be returned by the end of the evening and that their staff would update us in a few hours. We heard nothing and had to chase them. We have had to chase Anantara several times as their staff don't both to update, offered no decent explanation for why our money can be taken but not returned and don't seem that bothered. What started off as a relaxing break has become an utter pain and we won't be recommending a stay here to anyone. There are plenty of luxury hotels in Dubai with wonderful sea views and great service that nobody needs to waste quality time with these issues.

Paid for a lagoon access room where we were told we would get some privacy only to find people from the apartments using the lagoon all, noisy and lots of children. We also had a room right next door to the cleaners room again loads of noise at all hours of day or night not great