Fairmont The Palm

Genuinely not a bad word to say about the Fairmont Palm hotel. Every single staff we dealt or interacted with were super friendly, helpful and professional. I would highly recommend the place to friends and family.

very safe and family friendly hotel. staff and service is excellent! the buffet breakfast is huge with hundreds of options definitely worth it. The only reason the hotel doesn't deserve 5 stars is because they sell day passes to non hotel residents so on a weekend we had to wake up at 7 am to secure sunbeds. There are too many guests for sunbeds/ pool space also. I expect this fight for sunbeds at a budget hotel in benidorm but not from the fairmont in dubai.

Unfortunately, the hotel does not provide any drinks whatsover [not even tap water] at lunch or dinner, despite being on a half-board basis. You are also forbidden from bringing your own drink to lunch or dinner, even water from your room, which is supplied by the hotel. This is clearly to extort more money from guests and was quite bizzare and unwelcome to not even be allowed tap water. The large carpet/mat under the beds in the room was stained, and caused my wife's allergies to flare. There were a few stains on other room furnishings, a couple of cracks in the bathroom sink, one of the bathrobes and 2 towels had frayed. There were holes in one of the pillow cases. The room and corridor smelled nice. This was supposedly an upgraded room on the 9th floor [fairmont gold]. I was not impressed. The staff were friendly and approachable. The breakfast was average, with a decent variety of food, but the same each day with very minor changes such as beef instead of chicken sausages one day vs the other, or raspberry crossaint one day and pistachio the next. There were tiny flies/gnats around the pastries, and mosquitoes in the breakfast area, as well as 4 mosquitoes in my room. I killed a cockroach which was under the table in the outdoor seating at the seagrill restaurant. The beach was disappointing. The 'sand' was actually just millions of tiny/crushed sea shells. It is impossible to make anything with a bucket and spade on the beach. The pools and kids area were nice. 6/10

Spent 7 nights at the Fairmont. It was a lovely stay. The pools were great and we always got a space to lay down.. the beach was equally as nice and easy to access. Breakfast was nice.. we did half board.. mostly used it for lunch as we spent most days by the pool.. food at the sea grill was nice for lunch. We only had dinner twice which was at the buffet.. it wasn’t bad but wasn’t incredible.. they did have more food options you could reserve for but we didn’t get around to it and on the other nights we ate at either the local mall Nakheel or one of the other malls. About Nakheel mall it’s pretty easy to get to from the hotel.. it has a must see view of the palm at the top 52 floors up. And loads of food options, shopping and things for the kids to do like an arcade so the location was great. Staff were extremely nice throughout. Would highly recommend it to families looking for a place to stay.

The hotel was fantastic and whilst travelling with a 13 week old baby, everything was perfect. Really enjoyed walking around and exploring the local area. Staff were very friendly and helpful with a special mention for the team on the doors that welcomed you exceptionally. Would definitely stay at the Fairmont again as a week just wasn’t enough.

The Fairmont is one of the older hotels on the Palm but it has kept up with the newer properties by constantly freshening up the interior and exterior of the building and adding various new Restaurants. The kids and adult pools and both a very good size and quite a distance from each other so you can enjoy a peaceful time by the pool if you are not travelling with children. The service is great. The staff are polite and friendly. Our sea view room was spacious with a fabulous balcony. Great beach which has been extended into the sea since the last time I stayed here to make way for various new beach clubs and restaurants which are all very lively and upscale. Great buffet breakfast with lots of choice as well as the dinner buffet. 6 more restaurants to choose from as well as a very impressive cigar room. I can’t really fault anything with the Fairmont the Palm as we had a really wonderful stay

We (my 5 and 7 year old kids and me) were harassed by a drunk person at the lobby and the staff couldn’t handle the situation timely. My kids were very disturbed by the incident.

Fairmont looked after us so well - highly recommended - such a beautiful family hotel

Perfect stay for a nice weekend before a full working week in Dubai. Excellent service, good location and comfortable amenities. Second time and definitely there will be a third one. It is good option for families too.

Nice clean hotel, although the only thing I’d mention is there should be stuff for children and kids to do.