The Time New York

A certain person at reception was polite but not very forthcoming with information on asking general questions, seemed irritated. Housekeeping would not answer phone calls and would not return calls on leaving messages. The expected set of towels for a room of 2 guests were missing towels. Several phone calls later, some were given but no shower gel or shampoo. Wi-fi was inaccessible. Although facility fee was not charged due to inaccessibility, it still led to a feeling on having an inadequate feature since I missed work and I had 2 kids wanting wi-fi. There was a doorman for the evening shift that was forever busy on the phone. He could see me walking towards the entrance door with my hands full but he decided to turn and keep watching his phone. I passed him several times but no acknowledgement of my presence was made.

Such a nice quiet hotel within walking distance of quite a few places along with close to subway access, and parking across the street. We were too busy to take advantage of wine and cheese from 5-6. Extremely close to so many broadway theaters. Extremely pleased with this hotel. Had 4 rooms for my older children and their spouses for Christmas gifts.

This property was stylish and well maintained. The continental breakfast was convenient, especially being in such a big/busy city. Our disappointments lie in the amenities this hotel supposedly had- which is why we booked our stay here. The pool was nearby at an 18 facility so unavailable to our family of four. The partner parking facility was full throughout our stay, we had to park a 20 minute walk each time we needed our car. There was no bedding for the pull out sofa, we called twice and still no one brought it up to the room. As a side note for travelers with small children or those with wheelchairs, I had to dissemble our double stroller each time we entered or exited the hotel- it didn’t fit through the elevator door or the room doors- which was a huge pain.