Palazzo Versace Dubai

This hotel is a 5* Versace experience. The location is at the North of Dubai, not far from the airport. The service is very kind, the rooms are beyond 50sqm and the food was great quality. We have tried the italian restaurant, as well as breakfast at Giardino and the Enigma persian restaurant. All of them recommendable. The hotel is equiped with Spa, an adults only pool and a family one, both quite pleasant.

I selected a club room with creek view and paid a lot of money but my room was not good first there was strange smell in the room then I requested them to change my room they gave me an attick style room which was very tight and uncomfortable. I had a family of four with me and they should have given me a spacious room as I had paid a very high price for a club room with creek view. They should have asked me if I wanted an attick style room or not. They should have asked me for feedback after check in but they did not. Breakfast place was very far from my room. I asked them for a bigger room but they refused. Their attitude at check in was very uncaring. They should have upgraded my room as I told them I was not happy with my room.

When we arrived at the hotel the receptionist was trying to sell us a better room instead of giving us the upgrade ( the hotel is a vip hotel)even though this is my second time in the hotel and I m a Expedia gold member. The first time was good but second time is TOTALLY different! When we arrived into the room the mini bar…had an old potato pasta in its mini bar..and nothing else in the mini bar whatsoever. We had to pay extra To get the mini bar filled! The hotel room was nice and pretty furniture! But it gave off weird vibes? Well the housekeepers where extremely nice!! And made the room well! However getting out of the hotel was hard! Hotel cars demanded 200!! JUST to go next door to Dubai mall! All other cars the bellmen made deals with them to ask to pay 200 also. We sometimes ordered breakfast but it was an extremely small breakfast though they said it would be big. The pool had a good temperature but the lifeguards always wanted us out of there 30 mins before it closed!!. There was a bell man called Patrick! He was probably the best of the personal there! He was very helpful!. We wanted to get out of that hotel fast even thought we planned to stay longer than 2 weeks! One good thing was the gym was open 24 hours and that was 1 good thing about the hotel! Plus there where wedding party’s in the lobby 247! If you want to go to this hotel it’s better to have party and such there only it’s not a very much kid friendly place.. kind of boring

A terrific hotel , however there was little things that could be better, on the second day they locked our suite cause they thought we didn't put enough credit on the account and they were wrong ,it was a very bad feeling to be locked out side the room with a child. The car escort didnt arrive to pick us up from the airport again very bad feeling,i needed to call and we waited for more then half an hour at the airport. And i ordered the pickup of luggage at 11 am and nobody came ,again i needed to call to get them to come.