Crowne Plaza Festival City, an IHG Hotel

Everything in this hotel was perfect! I really enjoyed being there with my family! The staff's behavior was very friendly! Thanks to Farida at the reception for upgrading our room

The waterfront view was lovely, the bed was comfortable, and cleanliness was excellent. Breakfast was amazing and staff members throughout the hotel and the adjacent hotel were pleasant and helpful. Walking inside to the mall was a short stroll. In its category, this is a fine hotel for families and excellent to take a few days en route to another destination as its location near the airport is handy. Be aware the shuttle works only for T1. And note too that the “free 10k surrounding area shuttle” no longer operates though taxis arrive soon after a request, which the hotel staff facilitates. Would recommend updating the website about that. However, would recommend soundproofing of some kind around the connecting doors as screaming could be heard from an adjacent room. Otherwise it was quiet and peaceful. A happy time.

cleanliness, friendly staff and very helpful in booking for taxi. The breakfast buffet has a variety foods.... Chef Terry is very polite to greet us and spent a few minutes to his fellow countryman. We are greatful for the service in helping our luggage safe and for the exact weight allowed in the flight. over all an excellent hotel and we will recommend our friends and family. l

Great stay for family reunion.

we had a great family time and staffs are very welcoming.

Just stayed here for 10 nights. It’s my go to hotel in Dubai. The staff and hotel are amazing. Nothing is too much trouble. My daughter’s mattress on the extra bed was too hard and they changed it immediately. The location is fantastic as you can walk through to the Festival City Mall. So many restaurants in the hotel and the mall. Great proximity to the airport (you don’t hear the aircraft) which is an added bonus because my flight to leave Dubai is always early morning and it’s just a few mins to travel. My kids appreciate the extra time in bed.

Well maintained hotel in a nice location. Perfect for family stay. Highly recommended!

Great location short taxi ride from airport or into city and Dubai Mall with Burg Khalifa, dancing fountains, many restaurants and shopping until late. Hotel is friendly, welcoming with many extra curtesy; three pool areas, children made welcome. Excellent gym facility with water, towels, headphones and assistance with all apparatus; steam rooms, sauna, showers available a few steps away. The hotel has business conference facilities and hosts private functions. My second visit to this hotel and it's still fabulous!

Hotel is located about 15 minutes from the airport. Great location with a large shopping mall next door, very friendly and helpful staff and great rooms. Hotel guests can use facilities of Inter Continental Hotel next door (restaurants/bars). Went as a family to celebrate wife's 50th. Hotel even sent complimentary birthday cake to room. I cannot fault hotel and would definitely stay here again. Highly recommended.

As predicted we were offered an upgrade which we accepted as we had our teenage boys with us and the space vs cost seemed very reasonable. The location will be fantastic when the metro is up and running -the mall next door proved a hit with the kids and the area surrounding was beautiful and safe. Eating out seemed our only problem as the pub only allowed the children in until 10 pm and the buffet dinner cost £40 per head - which if you only eat small portions seemed somewhat pricey - which left lebonese fish restaurant which the children were not too keen on - so room service it was (which was very reasonable and great service)- there are a number of eating places in the mall however if you like a glass of wine with dinner you will not find that on the menu. Take care with cabs - the hotels are twice the price of the dubai cabs which are parked outside and if you advise doorman he will hail one in. Having spent 2 days at Atalantis in the waterpark I have to admit it was lovely to get back to the Crowne Plaza away from the "disney feel" of the Atlantis - the pool and the service around the pool is very relaxing and very well maintained (although a few more lights in the pool area at night would be helpful for the evening swimmers)