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Crowne Plaza Festival City, an IHG Hotel

5 star hotel
Kids stay free
Connecting rooms
9.4/10 Exceptional
(1003 verified Hotels.com guest reviews)
See verified family reviews (10)

generated by AI based on family reviews

Overview

Crowne Plaza Festival City is a popular choice for families, offering a comfortable and convenient stay. Families appreciate the hotel's friendly and helpful staff, who go above and beyond to assist guests. The amazing breakfast buffet is a major plus, offering a wide variety of food to please everyone. The hotel's close proximity to a large shopping mall provides ample entertainment options for children, while the nearby airport makes it a convenient choice for those travelling. The hotel also boasts multiple pool areas, creating a relaxing atmosphere for parents and children alike.

Guest highlights

The amazing breakfast buffet with a wide variety of food.
The friendly and helpful staff who go above and beyond.
The close proximity to a large shopping mall and the airport.
The multiple pools which create a relaxing atmosphere for the whole family.

About the hotel

Along with a full-service spa, this smoke-free hotel has an outdoor pool and a restaurant. Free WiFi in public areas and free valet parking are also provided. Additionally, a 24-hour health club, a bar/lounge, and a poolside bar are onsite.

Nearby attractions

In the entertainment district, Crowne Plaza Festival City, an IHG Hotel is in Dubai Festival City, a neighborhood in Dubai with good airport proximity and shopping. Dubai Aquarium & Underwater Zoo and Dubai Garden Glow are local attractions and those in the mood for shopping can visit Dubai Mall and Mall of the Emirates. Traveling with kids? Consider KidZania, or check out an event or a game at Dubai Tennis Stadium. Spend some time exploring the area's activities, including golfing.

Popular amenities

Family friendly

Babysitting (surcharge)
Children's pool
Free cribs/infant beds
In-room child care (surcharge)
Laundry facilities
Outdoor pool
Rollaway/extra beds (surcharge)
Snack bar/deli
Soundproofed rooms

Wifi

Available in all rooms: free wifi
Available in some public areas: free wifi

Food and drink

1 poolside bar and 1 bar
1 restaurant and 1 coffee shop/cafe
24-hour room service
Buffet breakfast available for a fee daily 6:30 am–11:00 am: aed 112 per person
Coffee/tea in common area(s)

Spa

10 treatment rooms
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Detox wraps
Facials
Manicures and pedicures
Massage - prenatal
Massage/treatment rooms
Spa open daily
Spa tub

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance

Accessibility

Accessible bathroom (select rooms)
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Stair-free path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchairs available on site

Things to do

24-hour health club
Children's pool
Full-service spa
Outdoor pool
Sauna
Shopping
Spa tub
Steam room

Outdoor

Bbq grill(s)
Garden
Pool sun loungers
Pool umbrellas
Rooftop terrace

Conveniences

Atm/banking services
Ballroom
Elevator
Free newspapers in lobby
Front-desk safe
Gift shop/newsstand

More

Smoke-free property

Nearest Airports

Airplane
Dubai International Airport
3 km from this hotel
Sharjah International Airport
20 km from this hotel
map

Reviews that mention...

Family Reviews

for Crowne Plaza Festival City, an IHG Hotel
star-fullstar-fullstar-fullstar-fullstar-empty

4.5 out of 5 stars

10 reviews

Review data

5 star reviews

70%

4 star reviews

30%

3 star reviews

0%

2 star reviews

0%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about Crowne Plaza Festival City, an IHG Hotel

Latest reviews (10)

N

Nastaran

1 Apr 2024 - 8 Apr 2024
reviewed on hcom

5 out of 5 stars

Everything in this hotel was perfect! I really enjoyed being there with my family! The staff's behavior was very friendly! Thanks to Farida at the reception for upgrading our room
J

Jean

3 Apr 2024 - 5 Apr 2024
reviewed on expedia

4 out of 5 stars

The waterfront view was lovely, the bed was comfortable, and cleanliness was excellent. Breakfast was amazing and staff members throughout the hotel and the adjacent hotel were pleasant and helpful. Walking inside to the mall was a short stroll. In its category, this is a fine hotel for families and excellent to take a few days en route to another destination as its location near the airport is handy. Be aware the shuttle works only for T1. And note too that the “free 10k surrounding area shuttle” no longer operates though taxis arrive soon after a request, which the hotel staff facilitates. Would recommend updating the website about that. However, would recommend soundproofing of some kind around the connecting doors as screaming could be heard from an adjacent room. Otherwise it was quiet and peaceful. A happy time.
G

Grocerlina

11 Mar 2024 - 14 Mar 2024
reviewed on hcom

5 out of 5 stars

cleanliness, friendly staff and very helpful in booking for taxi. The breakfast buffet has a variety foods.... Chef Terry is very polite to greet us and spent a few minutes to his fellow countryman. We are greatful for the service in helping our luggage safe and for the exact weight allowed in the flight. over all an excellent hotel and we will recommend our friends and family. l
M

Majid

4 Feb 2024 - 10 Feb 2024
reviewed on expedia

5 out of 5 stars

Great stay for family reunion.
M

Mangroo

1 Jan 2024 - 7 Jan 2024
reviewed on hcom

5 out of 5 stars

we had a great family time and staffs are very welcoming.
N

Nicola

10 Aug 2023 - 20 Aug 2023
reviewed on orbitz

4 out of 5 stars

Just stayed here for 10 nights. It’s my go to hotel in Dubai. The staff and hotel are amazing. Nothing is too much trouble. My daughter’s mattress on the extra bed was too hard and they changed it immediately. The location is fantastic as you can walk through to the Festival City Mall. So many restaurants in the hotel and the mall. Great proximity to the airport (you don’t hear the aircraft) which is an added bonus because my flight to leave Dubai is always early morning and it’s just a few mins to travel. My kids appreciate the extra time in bed.
M

Manish

27 Jun 2023 - 1 Jul 2023
reviewed on hcom

5 out of 5 stars

Well maintained hotel in a nice location. Perfect for family stay. Highly recommended!
M

Mary Jane

Invalid Date - Invalid Date
reviewed on expedia

5 out of 5 stars

Great location short taxi ride from airport or into city and Dubai Mall with Burg Khalifa, dancing fountains, many restaurants and shopping until late. Hotel is friendly, welcoming with many extra curtesy; three pool areas, children made welcome. Excellent gym facility with water, towels, headphones and assistance with all apparatus; steam rooms, sauna, showers available a few steps away. The hotel has business conference facilities and hosts private functions. My second visit to this hotel and it's still fabulous!
M

Mahmud

Invalid Date - Invalid Date
reviewed on expedia

5 out of 5 stars

Hotel is located about 15 minutes from the airport. Great location with a large shopping mall next door, very friendly and helpful staff and great rooms. Hotel guests can use facilities of Inter Continental Hotel next door (restaurants/bars). Went as a family to celebrate wife's 50th. Hotel even sent complimentary birthday cake to room. I cannot fault hotel and would definitely stay here again. Highly recommended.
M

Michelle

Invalid Date - Invalid Date
reviewed on expedia

4 out of 5 stars

As predicted we were offered an upgrade which we accepted as we had our teenage boys with us and the space vs cost seemed very reasonable. The location will be fantastic when the metro is up and running -the mall next door proved a hit with the kids and the area surrounding was beautiful and safe. Eating out seemed our only problem as the pub only allowed the children in until 10 pm and the buffet dinner cost £40 per head - which if you only eat small portions seemed somewhat pricey - which left lebonese fish restaurant which the children were not too keen on - so room service it was (which was very reasonable and great service)- there are a number of eating places in the mall however if you like a glass of wine with dinner you will not find that on the menu. Take care with cabs - the hotels are twice the price of the dubai cabs which are parked outside and if you advise doorman he will hail one in. Having spent 2 days at Atalantis in the waterpark I have to admit it was lovely to get back to the Crowne Plaza away from the "disney feel" of the Atlantis - the pool and the service around the pool is very relaxing and very well maintained (although a few more lights in the pool area at night would be helpful for the evening swimmers)
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