Crowne Plaza Dubai Marina, an IHG Hotel

We had such a fantastic time at the Crowne Plaza Dubai marina. It caters well for families and we would give it top marks for customer satisfaction. The location on the marina is fantastic, with a short walk to the marina mall, mini kids playgrounds and a nicer say 15 minute walk to JBR. Our room was clean and spacious and the bathroom was fantastic. The most memorable part of our stay was the customer service. We have travelled a lot and stayed in many hotels. Staff here were some of the best we've interacted with. I'd like to thank the staff on the reception desk for a great welcome and quickly trying to rectify the booking cost discrepancy. We would like to offer a huge thank you to Hom. He took a proactive effort to ensure we enjoyed our stay. Hom hailed cabs, gave advice on the best way to get to our sight seeing locations and generally welcomed us every day with a huge smile and offer of help. As we would come from breakfast we found ourselves looking around for Hom. The manager at dinner time and breakfast staff (particularly Daniel) we're also role models of fantastic service. The food was nice and there was an array of choice at both breakfast and dinner time. There was also a nice sweet treat display for children every morning which was nice. If we come back to dubai this would definitately be at the top of our list for hotel stays. Thank you Crowne Plaza DM!

The location of the hotel is great, because it is on the Marina and is a 1 minute walk in the Marina to the Marina Mall. We got breakfast and lunch or dinner included. Breakfast buffet had tons of options and lunch/dinner were ordered from the half board menu and the selections were great and the food was the quality of a high class restaurant in the US. Great hotel overall. We did not go for the pool, but if you bring kids I would say this is the only down side.

Its a nice hotel but missing the normal grandeur you would expect from a 5* hotel in Dubai. At best it should be a 4* hotel. Plus is the location and easy access to the Marina Promenade, which is brilliant if you fancy a late night walk around the Marina. We booked 4 rooms for a family get together for 27 nights in total but when we reached none of the preferences given in advance were taken care of (all rooms on the same floor etc.) plus the lady at the reception "Monalisa" was not helpful (borderline rude) until she realised that I am also an IHG member. She plainly refused to offer all rooms on the same floor but later another staff "Kheroda" was very apologetic and worked with us to offer all rooms on the same floor. Breakfast is good, lots of options and great timings (available till 11am) but based on my experience of multiple other hotels in Dubai, I would probably only give 3/4* to the breakfast.