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Pullman Dubai Downtown

5 star hotel
Connecting rooms
9/10 Excellent
(1009 verified Hotels.com guest reviews)
See verified family reviews (6)

generated by AI based on family reviews

Overview

Pullman Dubai Downtown is a popular choice for families, offering a convenient location close to the Burj Khalifa and Dubai Mall. Families appreciate the hotel's helpful and polite staff, the variety of breakfast choices, and the great views from the rooms. While some past guests have noted issues with room quality, many have had positive experiences.

Guest highlights

Great views from the rooms
Variety of breakfast choices
Helpful and polite staff

About the hotel

This hotel features a full-service spa, an outdoor pool, and a restaurant. Free WiFi in public areas, free valet parking, and a free manager's reception are also provided. Additionally, a health club, a bar/lounge, and a poolside bar are onsite. Housekeeping is available on request.

Nearby attractions

Pullman Dubai Downtown is located in Downtown Dubai, a neighborhood in Dubai, and is near a metro station and near the beach. Travelers who have shopping on the agenda can visit Dubai Mall and Mall of the Emirates, while those looking for another kind of activity may want to check out Burj Al Arab. Looking to enjoy an event or a game while in town? See what's happening at Coca-Cola Arena or Meydan Racecourse.

Popular amenities

Family friendly

Free cribs/infant beds
Laundry facilities
Outdoor pool
Rollaway/extra beds (surcharge)
Snack bar/deli
Soundproofed rooms

Wifi

Available in all rooms: free wifi and wired internet
Available in some public areas: free wifi and wired internet

Food and drink

1 poolside bar and 1 bar
1 restaurant and 1 coffee shop/cafe
24-hour room service
Buffet breakfast available for a fee daily 6:30 am–11:00 am: aed 120 for adults and aed 60 for children
Coffee/tea in common area(s)
Free daily reception

Spa

4 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Facials
Manicures and pedicures
Massage - swedish
Massage - thai
Massage - deep-tissue
Massage - hot stone
Massage/treatment rooms
Sauna
Spa open daily
Spa tub
Steam room

Guest services

24-hour front desk
Change of bedsheets (on request)
Change of towels (on request)
Concierge services
Daily housekeeping
Dry cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Turndown service
Wedding services

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices available
Bathroom emergency pull cord
Braille signage
Grab bar near toilet
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Raised toilet seat
Roll-in shower (select rooms)
Stair-free path to entrance
Valet for wheelchair-equipped vehicle
Visual alarms in hallways
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business center
Wheelchair-accessible concierge desk
Wheelchair-accessible fitness center
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa

Things to do

Bike parking
Bike storage
Fitness center
Full-service spa
Outdoor pool
Racquetball/squash
Sauna
Steam room

Outdoor

Beach cabanas (surcharge)
Garden
Pool sun loungers
Pool umbrellas
Terrace

Conveniences

Atm/banking services
Ballroom
Elevator
Front-desk safe
Library

More

At least 80% lighting from leds
At least 80% of food locally-sourced
Designated smoking areas
Double-glazed windows
Local culture & ecosystem education
Locally-owned & organized tours & activities

Nearest Airports

Airplane
Dubai International Airport
11 km from this hotel
Sharjah International Airport
29 km from this hotel
map

Reviews that mention...

Family Reviews

for Pullman Dubai Downtown
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

6 reviews

Review data

5 star reviews

67%

4 star reviews

0%

3 star reviews

17%

2 star reviews

0%

1 star reviews

17%

We have selected a sample of reviews which reflect what families have said about Pullman Dubai Downtown

Latest reviews (6)

A

Alyse

13 May 2024 - 19 May 2024
reviewed on expedia

5 out of 5 stars

I went to this property with my young kids and enjoyed the property.
M

Mohammed

14 Jan 2024 - 25 Jan 2024
reviewed on expedia

5 out of 5 stars

Excellent place to stay with family. Great views from the rooms. Variety of choices for breakfast. Very helpful and polite staff.
C

Cesar A

7 Nov 2023 - 12 Nov 2023
reviewed on expedia

5 out of 5 stars

I’d recommend this hotel to my friends and family.
L

Lorna

17 Jun 2023 - 24 Jun 2023
reviewed on travelocity

3 out of 5 stars

The property was clean, some of the staff were attentive. I did not like the bath tub. I like the fact they have free valet, since we had a rental. The property seems family oriented. I saw many families with children.
S

Sonny

19 Mar 2023 - 26 Mar 2023
reviewed on travelocity

1 out of 5 stars

went as a group of 12, seeing my sister and her family after 8 months. we had 5 rooms booked for us all. The main request we had was to be on the same floor, the hotel said that's fine we will be able to sort that for you. we got there and they said 2 of the rooms will not be available till 4pm, and check in is 2pm. then we got 2 of the rooms after a 13 hour flight we had to wait around uncomfortable all in one room. got the other two room and it was awful. one of the rooms someone had smoked inside so it stank, another room the bath was leaking all over the bathroom floor, the third one the iron popped on me whilst i was ironing a shirt. the other two rooms were no where near the standard they should be. the manager said she would give us a discount at the end of the stay. we checked out at 11:30pm on Saturday and the staff were extremely rude, they said we dont know who told you this but theres no discount. I would stay well away from this hotel. the staff are awful the rooms are nasty and i dont understand how they call themselves a 5star hotel. shocking and has put me off going back to dubai.
J

Jennifer

28 Nov 2022 - 5 Dec 2022
reviewed on hcom

5 out of 5 stars

I stayed here for a week and loved the location; It was very close to Burj Khalifa and Dubai Mall. The hotel service was also great including the front desk was kind, housekeeping was thorough and attentive, room service and laundry service was prompt, valet was friendly and helpful. I highly recommend this hotel to family and friends and anyone who is looking for a comfortable and convenient stay.
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