Sofitel Singapore Sentosa Resort & Spa (SG Clean)

Lovely hotel, tucked away on the quieter side of Sentosa Island. Warm and attentive staff. The fauna, style and decor of the hotel felt native to the island and we were rewarded with some interesting animal sightings including a family of otters.

Dated hotel. No proper info given at check in. Staff just answers any queries with please check via QR code in the room. No way to get proper food or snacks after 10 though they claim they have all day dining. Complete let down. Room was dusty and we had the junior suite. We did massages at the spa and the shuttle service timing was horrible. Prepare to waste about 3 hours including travel time for a 1 hour session

I booked a 4D3N stay with my doggy (3-6 Jun) On 3 Jun, We reached at ard 1.30pm and Ms Ella helped me to checked in and procesed payment. We came back at 3pm, hoping to get our room key as we have planned for a family activity with other family members before our 6pm Father's day dinner, they purposely drove in for the family activity & dinner. To our disappointment, we waited and only managed to get our room key before 5pm. We had no choice but to cancel our family activity. Great disappointment for the whole family. Our 2nd disappointment kicks in when we were given a room with no air condition! And a drooping bedside reading lamp. As the check in experience was extremely disappointing and frustrating, I had intention of checking out of hotel the next day. Much improvement is needed for check in process. This is the start of a guest's hotel stay experience and can leave a lasting impression. It's the hotel staff who gave my family including my doggy a welcoming feeling through these 2 days. Special mention to Le Bar staff, Mei, she was so warm and friendly with an excellent attitude. Front desk Ms Ella was so apologetic and mentioned she went to "beg" housekeeping to get my room ready asap. Seems like she really tried her best. She gave us the option to check out late at 3pm. We didn't as not to create repercussion and caused the next guest to have the same unpleasant experience.

Ideal place for quiet staycation. The place is beautiful. Service was slow and staff came across as inexperienced. Lobby staff told me my room wasn’t ready at 3pm but he can’t promise me a timing and I should just wait for his phone call. Waiters kept informing me they weren’t the one on duty, he need to tell his colleague, need to go to the bar counter to pay etc. The concierge wasn’t sure whether the Cliff was pet-friendly… first said no, then said yes, and when we showed up, it turned out the main dining area wasn’t, and the area in front of the bar was, but only had bar bites and drinks. Scanning the QR code in the room to request for more water and pillows seemed like a redundant endeavour, since I had to call 45min later when nothing arrived (the person I spoke with didn’t seem to even have noted the online request). The pillow menu was also redundant cos I asked for an ergonomic pillow and a firm pillow and got two soft pillows. In summary, impeccable hardware but incompetent software. I’d suggest more training in hospitality (impressions count ultimately), doing away with unnecessary shenanigans (why have a QR code in the room when clearly no one checks who orders anything), and simple enhancements that are sustainable (like since you went thru the trouble of putting together a furkid basket of goodies, why don’t just add a piece of paper detailing which eateries are pet-friendly or pet-friendly with conditions so that your concierge doesn’t need to scramble?)

My family was happy with the stay

Good choice for a family vacation. It is in a quiet corner of Sentosa Island, has all the facilities you needed for a staycation. There are free shuttle buses or island buses to go to other attractions, alternatively, relaxing at the pool area or the bar is good enough. We can wake up in the morning with Peacock wandering in the garden, fantastic experience.

Overall, the hotel was a great hotel. Swimming pool is 2.5 meters depth not suitable for kids but great for adults. Has outside stairs connected to 2 different beaches and my family loved it. Only regret was Italian restaurant waiter not very professional when serving dishes.

Can see the hotel was a bit dated but efforts were taken to refurbish it. Staff were helpful in helping us change rooms. Some rooms don't see much sunlight and can feel a bit musty while others have a better view/feel. Pool was nice with the Italian restaurant just beside it. Location of spa was a bit far and they don't allow kids.

Other than a couple of individuals (the porter at the beginning, nice older gentleman, and the maître d’ at breakfast, unfortunately haven’t remembered either name) poor service from beginning to end. Didn’t have the rooms requested at booking time, took them almost 2 hours to find connecting rooms which overlooked construction site which they said didn’t work at the weekend (it did) generally unhelpful given it’s a “5 star” hotel. Waiting staff at breakfast were dreadful, think they been picked up off the street that morning. Had to continually ask for creamer to be replenished, bath mats to be returned and (luckily on final day) air con in the kids room packed up! Pool was fun but will never stay at a Sofitel again.

We had a family Staycation in Villa 1 Au Jardin. Property was showing it’s age and the exterior furnishings and villa pool were not well maintained. The pool water had lots of sediment which were kicked up after a few laps. Service was also lacklustre perhaps due to undermanning due to the pandemic.