The St. Regis Singapore (SG Clean)

Bad start - booked two rooms but hotel only registered one room which was not even in my name, as the main occupant (but my son's) - how strange and it was not rectified despite having written to the hotel via this app as well as to the butler's service who got in touch with my son (to my email of coz since I was the one booking) - very disappointing. In both instances, I reiterated our request for connecting rooms as we had planned a family gathering, even if it was just 4 adults and a baby. Later, the "error" was only semi-rectified at check-in, after much hassle. Then to rub salt into wound, our rooms were not connected but just side by side - how unexpectedly disappointing. Didn't the girl at check-in not understand simple English? Or insufficiently trained perhaps. Needless to say, we insisted on connecting rooms - otherwise our main purpose of booking at this supposedly esteem establishment for a cosy, long-awaited family gathering would be meaningless. We only managed to get into our connecting rooms at 6pm ++ The hotel would not even grant a late check-out, citing that it is fully booked (but strangely, the day-before occupants were allowed to leave at 4pm ++, when we had already made a booking for connecting rooms). It is sad to be sidelined in our own country. We received better services in 3 & 4 star hotels elsewhere in the world. Rooms are cosy & comfortable. Exceptional amenities, befitting the price we paid. G8 concierge services. Not coming back though.

The service and hospitality here was probably the best experience we ever had as a family. Would totally go back here again on my next trip. The staff were super nice to us every time we come in and out of the hotel.

Other than the Hazzle of checking in late and the kids falling asleep on the lounge while waiting, the rest of the stay was excellent. From the cleanliness of room, to breakfast to pool. A late checkout also helped that we won’t so rushed the next day.

Very excellent stay! My family and children enjoyed the lovely stay. Room was very clean, check-in was very smooth, service very good, breakfast improved from the last time we came. Overall, really great stay and immensely better than the last time we stayed last year. Keep up the good work! Will be back!