Concorde Hotel New York

The Concorde was a great place to call home for 9 nights in NYC. Perfect location for us to visit with family in the neighborhood. Room was really comfortable, clean and quite. Will definitely return for another trip.

Hotel was wonderful. The only thing I did not care for, the lobby smelled like flowery/baby powder/old lady

We are disappointed. The hotel was overbooked when we arrived. Instead of a Deluxe Suite with one extra bedroom we had to take a Junior Suite with only one room for night 1. I need to mention that my wife and I traveled with our two kids. So, we booked the Deluxe suite on purpose. The receptionist offered to waive the hotel resort fee for the first night which is around USD 25. I thought she was joking as usually you get an upgrade or at least an adequate refund in cases like this. So, I asked her about the price difference between Deluxe and Junior Suite. The difference was around USD 130. I felt really fooled! After some discussions she agreed to waive the hotel resort fee for all 4 nights which is still less than the mentioned price difference! Basically, we were downgraded for the first night and did not get any adequate refund! The next morning, we had to pack our things again. We mentioned that our suite needs to be ready at 12pm as our daughter (1 year) will need to nap. In the end, the suite was ready at 1:30pm but without a crib. So, my daughter went to bed way too late. Ultimately, we did not have a room available for a couple of hours on our second day. So, that was an additional downgrade for us. On top of that we had to call the reception several times as they just provided us with two towels instead of 4. When we checked out, the receptionist still wanted to charge us the hotel resort fee. So, I had to explain everything again. We won’t stay here again!