JA The Resort - JA Beach hotel

It was a nice 2 days as a family we spent at the hotel. One room was not ready at the time of check in which is first time i’m facing this issue. But overall it was good.

The resort is perfect and so nice they have 4 swimming pools and they have a party on swimming pool and it was so nice especially for kids

We were overall very pleased with our stay. Staff are the best asset as they could not do enough to help us anytime we needed anything. We travelled with a baby and there was a travel cot provided however there was no mattress in this cot so the baby was basically sleeping on the floor within a cot which wasn't so comfortable for him. The room is exceptionally small with luggage and a stroller as well as a cot too. Food in the sports bar was 1 star at best... Which was so disappointing. Same for the kids food in captains bar. The buffet however was amazing for breakfast and dinner... Zero complaints and super service from omkar and team. We did not receive our complimentary upgrade as vip Expedia guests and we would have really have appreciated the extra space.

The hotel is far from everything but have good amounts of activity’s on it’s premises. There was exposed electric cables on the floor in a room booked for a 1,5 year old toddler. The room was not cleaned on a daily basis (the just didn’t show up) and orders placed to the room was often not even delivered. They tell you in the reception that you can eat breakfast on any location but when entering the restaurant they will tell you differently. Understaffed, with the same poor people doing all different types of work at the resort. They where trying to overcharge me about 750 dirham (and did nothing to compensate any of my friendly complaints), so please check your bill before you pay. I spend many weeks every year in dubai but I will not go back to this resort.

Room was ok but being 5star and they put two single beds together was not good from this hotel. We stayed 4 nights and bed sheets were only changed two times. The free bus was good. We stayed 13 nights in UAE and wanted the last few nights of peace and enjoy family time but the live band was not good for us The staff were brill at all time, food was not that great over prices