Pullman Dubai Creek City Centre Residences

We checked into the Pullman Residences for 2 nights, in a 2 bedroom apartment Arriving on a morning flight we got to the residences at 8am, we were told that our room was available but would not be ready till 3pm on the same day, unless we wanted to pay extra The check in lady was kind and spoke to her manager who advised we could have the room for 10am without an additional charge, this was a welcome change of heart and something we were thankful for and appreciated The apartment was very clean and a decent a size, the master bedroom had a queen-size bed with its own ensuite bathroom The second bedroom had 2 twin beds (both beds bigger than a UK single bed) and its own ensuite bathroom as well. The dining room consisted of a fairly large sofa, a dining table and had a huge 50inch plus TV, the only downside being there were very few English channels available. The kitchen was of a decent size it had all the appliances necessary inc, microwave, oven, dishwasher, washing machine and even an espresso machine. Cutlery and utensils were also provided. Every day 4 bottles (1 litre) of mineral water were provided free of charge. Breakfast was provided in Pullman Hotel which is adjoining to the residence, and approx 10 minutes from the residence via 2 lifts and a set of stairs. Hot food for breakfast was limited but tasty and they had a live egg cooking station, plenty of pastries were provided. Overall highly recommended for families, due to mall and metro access

Efficient, check in. Rooms had decent appliances and the house keeping staff were friendly and fast. Location is excellent for mall and airport. However the bedroom felt musty and dark rather than fresh and clean. Space felt cramped in the bedroom and in the living room due to bulky lamps, chairs and tables. Breakfast was fine. Waiters were helpful and cheerful. Check out was shambolic. No taxi was arranged for the airport for the requested time. The hotel had no other arrangements with any taxi company other than local taxi service via the app. Hotel’s own larger taxi was unavailable. We requested a porter to help with our luggage then gave up waiting and lugged 4 suitcases down ourselves. Lots of excuses about holidays causing delays, flooded roads and tired drivers. We hadn’t experienced any of these during our stay so were not sure what the staff were referring to. The explanations just made us feel stressed pre-flight rather than looked after as we were getting late. Travelling abroad with family is stressful enough nowadays without hotel staff providing guests with a lengthy list of reasons why they can’t do something.

We stayed at the Pullman Residence as we wanted the comforts of home for our 8 night stay ie kitchenette and space for our 4 year old daughter to move around. The hotel exceeded our expectations. From the moment we arrived, we were treated with utmost courtesy. The creekside view from our 1 bedroom apartment with balcony offered a superb view of the Dubai skyline. We could see the Burj Khalifa in the distance. Only downfall was seeing the roof of the mall but we got used to it. The apartment was very large, great shower and spacious bath, fully equiped kitchen with sink, ceramic stove, dishwasher, large fridge freezer and washer/dryer. Being in Deira city centre was perfect. Breakfast was served at the main hotel, only a very short walk through the carpark. The mall was connected to the main hotel or you could access it via the carpark too. Breakfast was superb, and the service second to none- Arabic, Indian, western, continental choices were available daily. 5-7 min walk away was the metro station, right outside the mall which took you to downtown dubai in half hour. The area was very safe and there were restaurants nearby. We ate at the mall a few times and our daughter enjoyed playing at Magic Planet in the mall. Carrefour is located at the mall. Staff were always friendly and helpful. We did not make it to the pool but noted that the spa offered 50% off rates between 10am and 2pm. TV choices were extensive. It was an excellent choice for our family.

i stayed for 5 nights at Apartment 1 king room and 2 Twin roomThe reception charged us twice for the tourism fee, Dirty sofa, Pelows, bedsheets, (missing a lot of things in bathrooms for both bedrooms, not really recommended for families at all (hope you Understand if you’re Adult), i do recommend the new 4 stars hotel called “Aloft” which is best hotel to go directly to the shopping mallfrom the 2nd floor (not from car parking like this hotel), cleaning staffs are so angry just if me and my family told them to put some shampoos and other things in the bathrooms for both rooms, try just to call for house keeping you will laugh about the staffs, they will send to you more than 4 persons (to clean you room) looking for money >as what happened in 28Feb at 9 pm< when we just arrived at our Apartment at night and we contacted to the house keeping they are running to our apartment looking for some dirhams (TO GIVE THEM FOR CLEANING OUR ROOMS (i noticed that after i reached the elevator i saw alot of cleaners running to my room there), 2 cleaners at least are enough (i think) but 4 for what? for money? o_O, there’s another thing (they want me to give them money to change the sheets, my booking includes breakfast so you have to go out from car parking walking into the pullman creek (which is the other building from car parking to the hotel’s 1st floor, after i arrived at breakfast floor (ONCE ONLY) the lady wants me to sit between the crowds, but i ignored her and i took other table