Habtoor Grand Resort, Autograph Collection

Great place for family vacations

Having stayed at numerous hotels in Dubai I was slightly disappointed with the Habatoor this time round. I stayed here last July for a quick break with my son and we both enjoyed the property although there was building work going on. This time with all the family I just think although a great hotel by European standards it’s just not got the polished finish that others in Dubai that I’ve stayed in has (zabeel zaray, medinat and Atlantis) disappointed that more extensive work was going on and that it was a messy site in that respect. Had some very good service but also some quite poor service as well at times. A good hotel for a more budget feeling 5 star in Dubai.

The staff was absolutely fantastic. They went over and above to make our stay memorable and comfortable. We booked the Clubrooms that gave us assess to the Club lounge, the staff were so accommodating and would make vegetarian meals for my children. They hotel is located in a nice area, it’s quite but walking distance from all the restaurants and bars.

We had a wonderful vacation in this hotel. We found it a family-oriented hotel with a beautiful beach, great view, garden and pool. The staff were kind and tried to make our stay pleasant. Special thanks to Ranjit at the hotel reception.

Great location for exploring Dubai. Amazing for families to enjoy the shaded kids pool, vast dining options and play park.

Sadly this is a 3 star hotel at best. It is very misleading they are trying to sell this as five star, for the money paid. The staff are nice but the service is questionable. We asked for water and they took so long to bring it we left the room - they then entered the room anyway despite the 'do not disturb' sign on the door, instead of leaving the water outside. There are pushy staff by the front door trying to get you into a more expensive hotel cab. The room was in bad condition, with old noisy air conditioning and a very unappealing bathroom which had signs of mould. The infinity pool which is over 16s was nice, but full of people smoking. The large pool had to be avoided - simply full of children and packed. Biggest disappointment was the beach - it was dirty , with old sunbeds and people leaving their garbage in the sand. The NOISE was dreadful - coming from the private pool next to the beach which was belting out disco music so loud it gave you a headache. The sea was not clean either - I swam into human feces which is simply disgusting. It was also shameful that a Russian flag is displayed proudly outside the hotel in the current situation - although not surprising as hotel was mostly Russian guests.

The best service you can get, superb suite and enjoyable time for us and for the kids.

Can't speak highly enough about all the staff, especially Hussam, Shania & all the others in the Club Lounge. The service in the lounge was excellent. There was always a smile & a warm welcome. The views from lounge & back of hotel are outstanding, especially at night, when the wheel lights up. On arrival, after an overnight flight, we really appreciated the use of an area, where we could rest whilst we waited for our room. This is definitely a family hotel, lots of children under 5. We were there out of school holidays. This made the pool area busy. However, it’s a large pool, with a dedicated children's pool & play area but there were still plenty of small children in the pool. There is also a lovely adult only infinity pool, with great views. My one concern was the overall noise. Lots of people & children, music being played everywhere you go, especially the pools. Small planes taking off to drop parachutists, every 20 mins or so, from runway at end of beach in front of hotel. The Zerogravity club near runway, that play music some nights until 3.30am. Last of all the peacocks, they apparently belong to hotel next door but that doesn't stop them crying at all hours of the day & night. Having said all that, would we go back? Yes we would. The noise you get used to, after all it is the Habtoor Grand Resort, lots of things going on & people everywhere, at an excellent price. If you get tickets for La Perle, please go, it’s an amazing show & another great Dubai experience.

Had a great stay for our first family holiday, property has everything you needed and is on a great location

There were a few minor things that could be better like the price of the wifi etc! £100 for a week which is ridiculous as other hotels in the area are all free. Other than that. Price is very competitive for "on beach hotel" Would stay again and very goods for family's and couples!! Bars and beach club too!