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Sheraton Mall of the Emirates Hotel, Dubai

5 star hotel
Kids stay free
Connecting rooms
9/10 Excellent
(1002 verified Hotels.com guest reviews)
See verified family reviews (4)

generated by AI based on family reviews

Overview

The Sheraton Mall of the Emirates Hotel in Dubai is a convenient choice for families, directly connected to the Mall of the Emirates. While not overly luxurious, it offers comfortable rooms and excellent service, with many guests praising the helpful and friendly staff. The close proximity to the mall makes it ideal for those who prioritize shopping and easy access to amenities.

Guest highlights

The incredibly helpful and friendly staff, including notable mentions of Alice at reception and Jeevan, the housekeeper, who went above and beyond.
The convenient location directly connected to the Mall of the Emirates, offering easy access to shopping and amenities.

About the hotel

The slopes await you at Sheraton Mall of the Emirates Hotel, Dubai, which features a bar/lounge and a full-service spa.

Nearby attractions

Located in Al Barsha neighborhood, Sheraton Mall of the Emirates Hotel, Dubai is connected to a shopping center. Mall of the Emirates and Dubai Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Jumeirah Beach. Looking to enjoy an event or a game while in town? See what's happening at Dubai Sports City or Dubai Autodrome. Take in the nearby slopes with snowboarding, skiing lessons, and ski runs, or check out other outdoor activities such as ice skating. Guests appreciate the hotel's central location.

Popular amenities

Family friendly

2 outdoor pools
Dvd player
Free cribs/infant beds
Laundry facilities
Mini-fridge
Rollaway/extra beds (surcharge)
Snack bar/deli

Wifi

Available in all rooms: free wifi, wired internet (aed 50 per day)
Available in some public areas: free wifi

Food and drink

1 poolside bar and 1 bar
24-hour room service
3 restaurants and 1 coffee shop/cafe
Buffet breakfast available for a fee daily 6:30 am–11 am: aed 128 per person
Coffee/tea in common area(s)

Spa

5 treatment rooms
Ayurvedic treatments
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Facials
Massage - swedish
Massage - deep-tissue
Massage - hot stone
Massage - sports
Massage/treatment rooms
Sauna
Spa open daily
Spa tub
Steam room

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Ski passes
Ski storage
Tour/ticket assistance

Accessibility

Accessible bathroom (select rooms)
Grab bar in bathtub
Grab bar near toilet
Handrails in stairways
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility
Lever door handles
Low-height counter and sink
Low-height electrical outlets in bathroom
Low-height view port in door
Roll-in shower (select rooms)
Stair-free path to entrance
Valet for wheelchair-equipped vehicle
Visual fire alarm
Well-lit path to entrance
Wheelchair-accessible business center
Wheelchair-accessible concierge desk
Wheelchair-accessible fitness center
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchairs available on site

Things to do

2 outdoor pools
24-hour fitness center
Aerobics classes
Designer stores
Downhill skiing
Full-service spa
Sauna
Shopping
Shopping mall
Steam room

Outdoor

Pool sun loungers
Rooftop terrace

Conveniences

Atm/banking services
Ballroom
Banquet hall
Elevator
Free newspapers in lobby
Front-desk safe
Gift shop/newsstand
Reception hall

More

Designated smoking areas
Tv in lobby

Nearest Airports

Airplane
Dubai International Airport
22 km from this hotel
Sharjah International Airport
39 km from this hotel
Abu Dhabi International Airport
95 km from this hotel
map

Reviews that mention...

Family Reviews

for Sheraton Mall of the Emirates Hotel, Dubai
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

4 reviews

Review data

5 star reviews

75%

4 star reviews

0%

3 star reviews

0%

2 star reviews

25%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about Sheraton Mall of the Emirates Hotel, Dubai

Latest reviews (4)

A

AI GIN

9 May 2023 - 10 May 2023
reviewed on hcom

5 out of 5 stars

Very convenient next to the mall. A very helpful and nice reception girl called Alice. Very good room service. They upgraded us to a junior suite because we need a shower room instead of a long bath tub. However, the shower door rubber has worned off, as a result, after every shower, the water will flow out to the outer bathroom & we need to mop them out after every use.
F

Faraz

23 Dec 2022 - 28 Dec 2022
reviewed on hcom

5 out of 5 stars

A huge shout out to our house keeper Jeevan for being just the most amazing person to interact with! He went out of his way to be kind tous and our child, went above and beyond in terms of service and even made the sweetest elephant out of towels along with leaving us a personalized note to express that our comfort was a priority for him - he truly won us over! I hope Sheraton promotes him and lets him train more staff. we definitely hope to return!
W

Wright's

Invalid Date - Invalid Date
reviewed on hcom

2 out of 5 stars

You can leave your hotel room, take an elevator and be inside the mall. Great location. There isn't anything spectacular about the hotel...very basic. I just stayed here with my 4 kids because it was reasonably priced.
A

Alejandro

Invalid Date - Invalid Date
reviewed on expedia

5 out of 5 stars

Every thing was as expected, all on time, good quality, friendly and efficient staff. Though nothing was impressive or have gone the "extra mile", everything contributed to make it an excelent choice in every sense: comfort, location, value. Recommended for families or singles that prioritize shopping and don't want to juggle places for shopping. Those for whom the beach on premises is not a must would fit this location. If proximity to the airport is a concern, this is not on the top of your list as it takes about 20 to 30 minutes.
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