Maxwell Reserve Singapore, Autograph Collection

Summary: Do not stay there. Go and see the ground floor deco for free and stay somewhere else. We took a risk staying there which failed. The Bad: 1. I would not have booked this hotel if I knew it was next to a huge building site with excavation going on. Noise most of the time. Very unpleasant. See my photos and compare to what the hotel shows in marketing photos. 2. We had a junior suite for ourselves and a regular room for our 14 and 18 year old kids. You cannot swing a cat in the rooms and bathrooms. 3. The hot water in the shower goes cold and the shower was filthy. See photo. 4. The outlook from the room was terrible and filthy. See photos. 5. The in built usb chargers next to the bed did not work. I did not bother reporting this to management as they are unresponsive. 6. When we first arrived, the safe in the room was missing. I went to reception to sort it out and the guy at reception was so rude and unapologetic. I asked for the duty manager to contact me but they never did. They did change our room with a really sour face. 7. The rooms are dark and dingy and uninviting after a hot Singapore day out. I thought we would wake up in a Saw movie. 8. My kids should not have been put in the room with inappropriate art on the wall. See photo. 9. A poorly managed and maintained establishment. The Good 1. The breakfast was good. 2. Coffee was good. 3. The staff were nice except for the guy who checked us in and the bar tender in the Polo Bar.