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Hotel Cortez

3 1/2 star hotel
Kids stay free
8.8/10 Excellent
(1002 verified Hotels.com guest reviews)
See verified family reviews (10)

generated by AI based on family reviews

Overview

Hotel Cortez is a popular choice for families, with many guests praising its friendly staff and great location. The heated pool, open until 9pm, is a big hit with kids, and the on-site restaurant offers delicious food. Families appreciate the hotel's cleanliness and comfort, making it an ideal choice for a family getaway. Please note that some guests have mentioned that the rooms can be small and the pool area lively.

Guest highlights

The heated pool, perfect for kids, is open until 9pm.
The on-site restaurant offers delicious food, including a recommended creamy chipotle smothered mushroom and nopal omelet.
The friendly and helpful staff are praised by many guests.
The hotel's cleanliness and comfortable rooms are frequently mentioned.

About the hotel

An outdoor pool, a restaurant, and a 24-hour health club are available at this smoke-free hotel. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Additionally, a bar/lounge, a 24-hour business center, and a coffee shop/cafe are onsite.

Nearby attractions

Located by the ocean, Hotel Cortez is in Zona Centro neighborhood and is connected to a shopping center. Caracol Museum and Riviera Cultural Center are cultural highlights, and some of the area's notable landmarks include Civica Plaza and Riviera del Pacifico Cultural and Convention Center. Take time off to check out the winery tours and health/beauty spa in the area, or get some fresh air with adventures like skydiving and ecotours nearby. Guests appreciate the hotel's central location.

Popular amenities

Family friendly

Laundry facilities
Outdoor pool

Wifi

Available in all rooms: free wifi
Available in some public areas: free wifi
In-room wifi speed: 100+ mbps (good for 1–2 people or up to 6 devices)

Food and drink

1 bar
1 restaurant and 1 coffee shop/cafe
Continental breakfast available for a fee daily 7:00 am–noon: mxn 350.00 for adults and mxn 350.00 for children
Free daily reception
Room service available

Guest services

24-hour front desk
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Porter/bellhop
Tour/ticket assistance

Accessibility

Handrails in stairways
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have elevators
Upper floors accessible by stairs only
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business center
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

Things to do

24-hour health club
Outdoor pool
Private winery tours
Public winery tours

Outdoor

Outdoor furniture
Pool sun loungers

Conveniences

Front-desk safe
Gift shop/newsstand

More

Renovated entire property - september 2018
Smoke-free property

Nearest Airport

Airplane
General Abelardo L. Rodriguez International Airport
83 km from this hotel
map

Reviews that mention...

Family Reviews

for Hotel Cortez
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

10 reviews

Review data

5 star reviews

70%

4 star reviews

10%

3 star reviews

0%

2 star reviews

10%

1 star reviews

10%

We have selected a sample of reviews which reflect what families have said about Hotel Cortez

Latest reviews (10)

K

Karem

20 Jul 2024 - 21 Jul 2024
reviewed on hcom

1 out of 5 stars

terrible, absolutely the worst customer service ever. Dont even dare to go there with your family. they Will get you out if you attempt to stay with children
B

Briseida

12 Jul 2024 - 13 Jul 2024
reviewed on hcom

5 out of 5 stars

Really enjoyed our time here! Staff is super friendly and helpful! Great location to walk to the bars and restaurants! Also the breakfast buffet was super delicious!! Thank you will definitely book again! Just be prepared for kids to invade the pool lol
a

alexandra

9 Mar 2024 - 11 Mar 2024
reviewed on expedia

5 out of 5 stars

Highly recommend this hotel. The entire staff was friendly and went above and beyond to help our group of 18 (kids and adults). It’s nice, clean and in a perfect location. The pool is heated and open until 9pm. We would definitely stay again!
G

Ginna

Invalid Date - Invalid Date
reviewed on expedia

5 out of 5 stars

I always stay here when I visit my family in Ensenada! So comfortable and clean, never any complaints!
S

Sameera

14 Aug 2023 - 16 Aug 2023
reviewed on orbitz

5 out of 5 stars

I really liked this hotel it was very clean the staff was very friendly especially Arthur. When I 1st met him I thought I met my soulmate, but he kept turning me down. I kept trying to kidnap him to my room but he would decline my invitation. Maybe he is married. Arthur if you see this, I LOVE YOU & you’re so faithful to your wife! If I come to Mexico again I would want to stay at your hotel because of you. They need to make you CEO! I’ll see you soon AMORRR
R

ROSIE

26 Aug 2023 - 27 Aug 2023
reviewed on orbitz

4 out of 5 stars

heated pool, great for kids very good restaurant in a very good place downtown Ensenada
T

Tasha

7 Aug 2023 - 9 Aug 2023
reviewed on orbitz

5 out of 5 stars

Awesome hotel! Would definitely love to go again with my children. Definitely would recommend this hotel!
A

Aldo

6 Jul 2023 - 8 Jul 2023
reviewed on orbitz

5 out of 5 stars

family oriented
D

David

28 Jul 2022 - 30 Jul 2022
reviewed on hcom

2 out of 5 stars

Check in was very disappointing I arrived at 1:30 my fault I was told to come back at 2:30 no room available I was told to come back at 3:00 no room available I was told to come back at 3:30 no room available 😡 finally I get a room at 4:00 and not once did I receive an appology for the inconvenience the room was extremely small it was not a queen bed and the restroom was do compact definitely not a room for a couple.We were close to the swimming pool so there was constantly a lot of screaming kids and parents alike. If you're looking for a chill place this might not be it.
B

Bernadette

14 Jun 2022 - 16 Jun 2022
reviewed on hcom

5 out of 5 stars

My family enjoyed our stay. The pool with heated waterfall was a big hit, and my little ones had a blast swimming all day. Bugambillias restaurant next to the hotel is a must try. They have poolside service and excellent food. I asked the waiter for his recommendation between two plates and he suggested an off-menu special. The creamy chipotle smothered mushroom and nopal omelet was fantastic. The rooms are clean and the shower was so relaxing. My family is already thinking of our next trip!
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