Torre Lucerna Hotel Ensenada

My family were comfortable and felt safe. Very clean and buffet was good.

I stayed here in March of last year and loved it. That is why I came again and brought friends. Well, checkin was good and staff was friendly. Same with the valet. When we went up the elevator a staff member told us to go to the terrace because it was nice so we did and come to find out it’s only for private events and they were setting up 😒. We went down to the bar and the bartender did not want to serve us. He sent us to the pool and told us our waiter would come take our order which he never did. He walked passed us though. We went back to the bar and told the bartender and he made our drinks with an attitude. This was Friday at around 5:30pm. The pool was swamped with kids and people and they were waiting on them hand and foot. I do not know if they knew them or they were being tipped well but they never gave us a chance. Only attitude. The room was good but not clean all the way through. There was dust on the desk and bathroom and the water pressure in the shower was bad. This was not worth 250 dollars a night. The good impression I had, went out that door through the bar lol.

Had a great stay overall nice hotel gave luxury vibes, night shift employee receptionist didn’t make us feel welcoming. We had to ask many questions about our stay. Prior to are last stay in Ensenada (San Nicholas ) they asked us if it was are first time staying there we said yes & gave us the whole rundown… Lurcena just check us in & gave us our key that’s it. Pool vibes we’re family friendly not party vibes , music was chill more like Lofi music not an adult pool vibes Questionable if we will stay there again..

It was very good and very friendly 😊. Also it was clean nice environment to be with family and friends 😊.

Great place but me and kid got sick on our last might we only ate at hotel some food was good but i think the shirmp got us.

We live nearby but decide to have a night out with family and chose Lucerna, it was recommended by co worker, supper chill and classy and I highly recommended.