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Torre Lucerna Hotel Ensenada

4 star hotel
8.8/10 Excellent
(1007 verified Hotels.com guest reviews)
See verified family reviews (6)

generated by AI based on family reviews

Overview

Torre Lucerna Hotel Ensenada provides a comfortable and safe environment for families. Guests appreciate the cleanliness of the hotel and the quality of the buffet. While some guests have reported inconsistencies in service, many highlight the hotel's generally welcoming atmosphere and family-friendly pool area.

Guest highlights

The generally clean and safe environment of the hotel
The family-friendly atmosphere of the pool area
The quality of the buffet

About the hotel

2 restaurants, an outdoor pool, and a fitness center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a rooftop terrace, and a 24-hour business center are onsite.

Nearby attractions

Torre Lucerna Hotel Ensenada is located in Ensenada. Antigua Aduana Maritima Museum and Riviera Cultural Center are cultural highlights, and travelers looking to shop may want to visit First Street and Avenida Adolfo Lopez Mateos.

Popular amenities

Family friendly

Outdoor pool

Wifi

Available in all rooms: free wifi
Available in some public areas: free wifi

Food and drink

1 bar
2 restaurants
24-hour room service
Buffet breakfast available for a fee daily 7 am–11:30 am: usd 22 per person

Spa

Massages

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Luggage storage

Accessibility

Accessible bathroom (select rooms)
Braille signage
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Roll-in shower (select rooms)
Wheelchair-accessible parking

Things to do

Fitness center
Outdoor pool
Spa services
Spa tub

Outdoor

Garden
Rooftop terrace

Conveniences

Ballroom
Elevator
Front-desk safe

More

Smoke-free property

Nearest Airport

Airplane
General Abelardo L. Rodriguez International Airport
81 km from this hotel
map

Reviews that mention...

Family Reviews

for Torre Lucerna Hotel Ensenada
star-fullstar-fullstar-fullstar-fullstar-empty

4.5 out of 5 stars

6 reviews

Review data

5 star reviews

50%

4 star reviews

33%

3 star reviews

17%

2 star reviews

0%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about Torre Lucerna Hotel Ensenada

Latest reviews (6)

J

Julio

5 May 2024 - 6 May 2024
reviewed on hcom

5 out of 5 stars

My family were comfortable and felt safe. Very clean and buffet was good.
A

Alejandra

4 Aug 2023 - 5 Aug 2023
reviewed on orbitz

3 out of 5 stars

I stayed here in March of last year and loved it. That is why I came again and brought friends. Well, checkin was good and staff was friendly. Same with the valet. When we went up the elevator a staff member told us to go to the terrace because it was nice so we did and come to find out it’s only for private events and they were setting up 😒. We went down to the bar and the bartender did not want to serve us. He sent us to the pool and told us our waiter would come take our order which he never did. He walked passed us though. We went back to the bar and told the bartender and he made our drinks with an attitude. This was Friday at around 5:30pm. The pool was swamped with kids and people and they were waiting on them hand and foot. I do not know if they knew them or they were being tipped well but they never gave us a chance. Only attitude. The room was good but not clean all the way through. There was dust on the desk and bathroom and the water pressure in the shower was bad. This was not worth 250 dollars a night. The good impression I had, went out that door through the bar lol.
G

Genesis A

9 Jul 2023 - 10 Jul 2023
reviewed on orbitz

4 out of 5 stars

Had a great stay overall nice hotel gave luxury vibes, night shift employee receptionist didn’t make us feel welcoming. We had to ask many questions about our stay. Prior to are last stay in Ensenada (San Nicholas ) they asked us if it was are first time staying there we said yes & gave us the whole rundown… Lurcena just check us in & gave us our key that’s it. Pool vibes we’re family friendly not party vibes , music was chill more like Lofi music not an adult pool vibes Questionable if we will stay there again..
D

Danya

13 Jul 2022 - 15 Jul 2022
reviewed on hcom

5 out of 5 stars

It was very good and very friendly 😊. Also it was clean nice environment to be with family and friends 😊.
M

Moroni

24 Jun 2022 - 26 Jun 2022
reviewed on hcom

4 out of 5 stars

Great place but me and kid got sick on our last might we only ate at hotel some food was good but i think the shirmp got us.
M

Mohsen

15 Jun 2022 - 16 Jun 2022
reviewed on hcom

5 out of 5 stars

We live nearby but decide to have a night out with family and chose Lucerna, it was recommended by co worker, supper chill and classy and I highly recommended.
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