The Ritz-Carlton, Langkawi

We had a barely OK stay at the Ritz Carlton Langkawi. The hotel is worn and could use maintenance. There are missing tiles in the pool, mosquito larvae in the children's pool. We woke up two nights in a row to renovation construction in the same house where we lived. Construction workers were sawing. As compensation we each got 4 chocolate pralines. The breakfast took an extremely long time from ordering to receiving it. Multiple wrong orders. Two cappuccinos took 20 minutes to get. Hey, come on, what is this? We always choose expensive and exclusive hotel chains, this was the first and last time we chose The Ritz Carlton. We chose a room with a rainforest view - a large part of the view was on concrete blocks.

First of all, when i want to book 3days 2nights via telephone to the hotel because there was some issues with expedia at that time,the hotel reception name izati told me that i have to be charged with the total of RM10,500 (RM3500per day) because i want to stay for 3days and doesnt count as for 2night.. and i was confused and dazed i have never been charge for counted as how many days.. we all knows hotel count as per night! So i decide to contact expedia and they sorted out for me instead..thats the 1st.. So we stayed at the hotel the rest is okay but the staff needs to be trained more to be polite, because upon our check out we wanted to take picture at the deck or so called the insta worthy place if u came to the Ritz, so when the buggy driver send us there he told the girl staff names LING LEE that we wanted to take pictures at that area, and I remembered she rolled her eyes as if we were bugging her time or simply annoyed by our arrival with the kids.. and please note that i am very well-awared that the pool doesn't allowed kids for swimming.. but the hotel did not stated the kids is not allowed to be in that particular area.. so this staff ling lee running towards me and said please dont bring the kids near the pool because kods is not allowed there, and i said its fine we just wanna take picture at the deck which is far away from the adult pool.. and she was aggressively told my sister in law n my husband the same thing pls the kids cant go around here and chase us