The Sakala Resort Bali - CHSE Certified

We really enjoyed our stay. Kids loved the infinity pool and it wasn't too busy. Breakfast was lovely and lunch and dinner menus were nice aswell. Staff were lovely and kids enjoyed the mocktail making. I would recommend and hopefully be back.

We enjoyed our stay at The Sakala. The staff were extremely friendly & helpful & were so lovely to our kids. Highlights All requests were actioned in a fast manner. The room air conditioning was great. The hotel was impeccable clean, the room cleaners were fantastic and even lined our kids soft toys on their bed each time they made up the room. Demmy was helpful from the get go and would go above and beyond for our requests!

Excellent and friendly staff always willing to help and make you feel special around the resort. There are fair few options for the kids to enjoy allowing one to relax by the pool. The property and breakfast buffet was really good. I'd recommend for families as a getaway its away from the usual Bali lifestyle areas. Convenient shuttles to their private beach and also Shopping centres through the day. The benoa beach is just across and recommend for water sport activities. You can also order food delivery to your rooms.

Perfect resort style especially for family. All the staff are incredibly kind and helpful. They all go above and beyond and spared no effort to help. The breakfast was plentiful and very rich in flavoured and options, kids loved the giant chocolate fondue and the endless array of fruits and the like. The swimming pool is massive, there are a few waterfalls and it is has a lot of shade so on a hot sunny day, it is ideal. The area around the resort is full of minimarts and restaurants. The property is beautifully designed, can benefit from some repairs here and there like any busy resort. It’s not truly a beach front resort as the private beach is accessible across the road. It has its own beach near by and there is a shuttle bus to and from. Special thanks to Demmy and the entire kitchen staff for the kind welcoming atmosphere they created every morning despite dealing with the endless queue of morning guests. And special thanks for the folks who kept the rooms nice and tidy! All in all, thank you for a spectacular stay!

2 bedrooms Villa Checked in at 7:45pm. Was told the room was not ready. Asked to wait. Ice tea provided upon request while waiting for room. Around 7:55pm, room was ready but told the AC in 2nd floor needs at least 5 min to cool the room. At 11:00pm, the AC started working. No issue with AC in 1st floor. The room decor and set up is very impressive. Private swimming pool has serene feel. Dinner room service was excellent. Lunch room service was a major disappointment. I asked if the kids’ chucky fried rice has any peanuts and affirmed no peanuts. My daughter is allergic to peanuts, and had 2 bites of the chicken satay. She took allergy medicine right away, but threw up and is still weak. This is unfortunate because everyone is very nice.

Great resort with kids pool, club and great buffet breakfast. Resort is at the end of the main road so will need taxi to main strip for shopping, massage and other dining. Overall very nice experience and would come again with family with kids.

Unfortunately there were lots of little issues that all together made our experience not the most memorable! We are a family of four that stayed in a 2 bdr pool villa! The villa is lovely, a little run down in parts but worth the money! Upon arrival the resort does not hold a credit card or bond from a debit card! You place a deposit which they hold and once that runs out you have to then place another deposit! Usually hotels/resorts hold a minimal amount on your card in which they can charge upon departure! That way you can charge meals, spa treatments to your room! The shower in our Villa was also cold, though we should have advised staff earlier of this. There is really only one place at a time you can eat! The restaurant closes at 10am then the beach club opens, no new options for meals or dinner unless you venture outside of the resort! We were confronted with the facilities always running out of what we were wanting, I couldn’t even order a soda water at the lobby bar! The private beach was a little disappointing, we arrived to a very small beach, broken down beach chairs etc and not a place you can order lunch. The resort pool is the best place to swim, and is actually very well maintained! The Sakala Beach Club is a nice facility but once again as mentioned above no new food options and sometimes they have run out of certain selections! The spa facility is lovely, though I paid for 2 x 45 minute treatments and only received an hour. The staff though were lovely

Our family stayed at two bedrooms suite and another deluxe room. We left for snorkeling trip 6 am and back to the room at 3:30 pm. They have not clean the room at all. In stead of apologizing, they said that it is my mistake because we did not put the clean up room light. But my sister in deluxe room did not put the light on either why they have cleaned it?? At night we could not take shower because no water around 9 pm. We have been waiting for one hour still no water. But we’re too tired. Then the next morning. Long queue for breakfast but in fact the problem is they do not have enough people to clear the tables and not able to clean up in time. I finally did not even get my cup of tea because the cup and the glass kept running out. I felt really awful and not enjoy staying here at all. The travel desk is very helpful. The beach club people are nice. The rest not really ok.

Unfortunately the Mantra group has sold this hotel a few months ago to a Chinese investor. I can understand why. In this area from Nusa Dua are more Chinese tour busses than cars. Also there is a lot of maintenance this hotel needs. Same goes for this hotel. If you are not Chinese and you are not delivered by a tour bus, don't bother with this hotel. While it looks nice on the photos and the price seems attractive, don't do it. It is run down, the reception is absolutely helpless when it comes to any type of requests, algae in the pool (during our stay one kid had to go to hospital because of that), the beach is not for swimming, location is that far out that you can factor in at least 200.000 rupiah for transport every day if you want to see anything else but the hotel, the three massage salons and a few mini marts. ...had to dig deep to find something positive about the hotel. The a/c in the room worked a treat, the breakfast buffet had a good choice of food, the pool by the beach is the next best thing if you can't swim in the ocean. The staff was very nice...some incompetent but nice and it was fairly quiet, except for the nightly folklore show that went on for hours with drums as loud as the thunderstorm. All in all, stay away from it. There is better hotels and better lovations on Bali.