Novotel Bali Benoa

Novotel in Benoa was nice enough, but we enjoyed our stay at a smaller hotel in Kuta better. We found Novotel too expensive (which is a product of it being in Nusa Dua). We stayed there with our young children, but we found most of the other clientele were older folks, so we were worried about our children being too loud all the time. We also got a random knock on our door at 930pm one night from house keeping asking us if we wanted our bed made up (which was frustrating, because it woke our kids). I assume they accidentally came to the wrong room. Finally, while the room we stayed in was advertised as 2 single beds, the photos are a little misleading and they looked like 2 double beds (it was 2 single beds). Otherwise, the staff were very friendly and the hotel was clean!

Great kids club. Staff are incredibly helpful and warm & welcoming. Rooms very comfortable.

The staff were incredibly attentive, always smiling and willing to help. They genuinely wanted us to have a great day/breakfast/holiday etc. The breakfast is fantastic, pools are lovely, just the right amount of restaurants, shops and massage salons in walking distance. Unfortunately kids can tend to take over the pools.

Stayed with family for 4 nights. Very quiet place. Recommended for families.

We travelled as a party of 5, 3 adults & 2 children (7 & 5). We stayed from the 27th December to the 10th January. What an amazing hotel & holiday. The rooms are just like the pictures and the place is even more amazing in real life. We always had plenty to do as the hotel has lots to offer. The swimming pools were great and not to crowded which was lovely. No worry about sun beds as there is plentiful. We booked to attend the "New Years Eve Party (Hogmanay for us Scots). This was am amazing package and the entertainment from start to finish was worth every penny. We definitely started the new year off with a bang. All the staff were kind, friendly and very helpful, which makes this hotel definitely 5 star to us. We will definitely be back again, once we have saved up for the flights :) :)

We really love this place, and would always choose to stay here for a few nights whenever we come to Bali. The staff are friendly, the atmosphere is chill, it's close to lots of beach activities and has a wonderful pool for kids of all ages. A really nice place to stay. But, all that comes at a cost. Checking in at this hotel is always, always terrible. Worse than terrible. They have, at various different times: completely lost our reservation, totally forgotten to pick us up from the airport, and refused the included breakfast for one kid in our party but not the others. There is always confusion between the hotel and the online booking sites as to whether you actually have a reservation, and if you don't bring your own paperwork to check in, you are in real trouble. We tried actually phoning the hotel from Australia before arriving this last time and it didn't help one bit. Also, it seems they have very weird rules at different times for when someone is a child or an adult. To book a room, it's 18. For included breakfast, it's 17. For dinner, I think it's 15. Unless it's a buffet, then I think it's 13. There is no consistency or reason involved here; it's entirely arbitrary. Just choosing "breakfasts included" for your online booking will not work. We usually expect to spend an hour just checking in. It's seriously awful. But after all that, it really is a lovely place to stay. Just budget a couple of days to recover.

We were very happy with our stay. Nice hotel and staff. Our room was great. Pools were great to. Prices in the hotel restaurant was expensive (5 times the prices on the street outside). The breakfast was good, a lot to choose from, but they didn’t have any handsanitizer and everyone we talked to was sick, either “Bali belly” or flue, since the it was a buffet it didn’t feel good sharing the cutlery. Not many mosquitoes, and they did spray 3 times a week, good. One thing that made me disappointed/sad was a tour they recommend “turtle island” it is not at all what you would think by the name, it’s a horrible place where animals are in small dirty cages. They had a boa with tejp around the mouth, and yeah much more horrifying things. My conscience was eating me for days.... brought my two kids there to, gah . The hotel should not support a place like that is my belief.

We had to move rooms due to mould on the family room. Got an upgrade to a villa which wad nice. The manager was very good to deal with.

Wonderful staff. Fabulous breakfast. Lovely facilities. Fantastic, relaxing break for myself and three children.