Staybridge Suites Dubai Al-Maktoum Airport, an IHG Hotel

I booked this reservation for my niece and her family in Dubai. So on the web, it says that the check in is at 3pm, they’ve arrived at 4 pm and was told that the room wasn’t ready and that the check in really is at 4pm. They did not get to the room until 5pm. Also, I paid for breakfast, but they were told they did not have free breakfast. Tried calling the front desk , first it was just ringing, but the web says it’s supposed to be 24 hours. Did I mentioned that I was calling from the US , the 2nd time I called , I was told to call at 8:3am and called the 3rd time and asked to call back at 9:00. I am a member of the Holiday Inn and always been happy with them. There’s no need to purchase breakfast because it always comes free. Maybe only in the states and not in UAE. Also maybe because I booked it in Expedia. Overall the place is very clean. The kids enjoyed the pool. The front desk staff though were very polite. Tried calling Expedia and was on hold forever. I gave up and just sent money to my niece so they don have to pay for breakfast. The stay was supposed to be a present for her kids for Eid.

It was a bit difficult to find hotel entrance when coming at the night time by car. Service was excellent thoug a sofa bed for the kids was not preparred. Also towels only for the adults. Unfortunately the pool was not open in Staybridges, we had to go to the Holiday Inn. Not a big deal but still.. Breakfast was ok, not suberb. Dinner buffet wasnt worth the price. The hotel is REALLY away from everything so a car is necessary for a longer stay. It is 20 km from any commercial center, there is a McDonalds in a few kilometers. Not even a cafe nearby. Quality / price is very good.

Amazing hotel apartment! Aside from the exquisite interior designs of the rooms, What we love about it also is the completeness of the kitchen utensils..perfect for family staycations..We also love the their pool..

The customer service is amazing,all the staff are friendly and helpful,the house keeping are doing amazing job with cleaning,keep it up.The breakfast is one of the best and they also provide shuttle to the mall which is close by metro station,they also provide shuttle to the beach and the expo 2020.can’t remember the names of the staff at the reception,they got excellent customer service Overall me and my family enjoyed our stay and would definitely come back again.