Jumeirah at Saadiyat Island Resort

Great facilities and service, excellent for family, kids club etc...

We had the best time. We travelled with our two kids and the kids club was so clean and modern. The staff were so friendly and the property was stunning and well located. The breakfast service was so well organised and the selection was wide. There were plently of spaces on the beach and we managed to spot a wild dolphin.

Loved the property. Loved the staff service and attention to detail. The restaurants were great. Someone in our group was in a wheelchair and we had kids. The hotel facilities was accomodative for both and the staff were trained well trained. I woukd definitely stay there again. Loved it. Loved it. Loved it.

Great getaway hotel for families and couples

Location of the hotel is great. By taxi you can get everywhere within 20-30min. Hotel has clean, has beautiful beach with a soft sand and offer pretty good services on the beach (bar service, complimentary water, towels, sunbeds… They even have a toys for kids to play with them in the sand). Pool area is really nice, with a bar, sunbeds and clean water in the pools. Food at White restaurant was really delicious. Morning service at the breakfast was really busy, therefore you have to wait a little bit for a coffe etc. Rooms are clean and spacious. We asked for a kids step stool for our 3years old son in the evening. They told us they will bring it the next day but they never did. The reception team was kind of condescending (to be exact 2 of them I have dealt with). They did what they had to do, but the attitude was there. I had a feeling that I was bothering the lady during our check in and she was holding her eyes not to roll them really badly. Other staff besides 2 receptionists was really great, helpful. After our stay I noticed a discrepancy in the invoice, so I emailed the hotel (jsiinfo@jumeirah.com) asking for explanation. Did not received an answer yet (after 2 days). Before they were answering emails within hours. So be carefull with the invoice at the end of your stay and double check it. They act nice and interested when they want your money. The minute they got it, they loose interest.

5 star hotel and amazing beach. Food is 3 star, and overpriced for the quality. Pool and beach area service is very slow. 25-40 min wait for any order from coffee to food, which is greatly frustrating. Staff seems stressed and lack of personal even without high number of guests. Management should fix this issue as staff is doing their best to service. Ending up getting the pasta you waited 40 min on for free doesn’t help when you and your kids are hungry.

This resort is excellent and enjoyable, also is very good for families with kids.

My wife and I had an amazing stay! Everything is beautiful and service is great. Lots of families, singles and a mixed crowd so something for everyone. The staff show incredible hospitality. Shoutout to Darwin for leaving a treat for our anniversary. I would recommend this hotel resort to everyone!