Marriott Hotel Downtown, Abu Dhabi

Housekeeping helped to put a few floor mats on the floor as it was slippery after my kids had their bath in the bathtub. Hotel was located within walking distance of Al Wahda Mall which was very convenient. Breakfast spread was good with plenty of options.

This is my first experience at AbuDhabi, I was expecting for a better facility for the cost but couldn't put aside the fact that the room was not designed in a way to facilitate a family. Will re-vonsider next time

Booked a Jr Suite and the room was huge and spacious. When someone books a room of that size, you would obviously expect guests to ask if they can provide different bed configurations like either a single king bed or 2 queen bed which the room has space for. We had 2 four year old kids so we had that obvious question but the answer was that they only have the single king bed configuration. The obvious next question was that if they can give us a small extra bed that the room had space for despite the 2 huge couches and the 2 extra large chairs and the answer was that we need to pay extra. I would say its common sense to accommodate that request without charging as its a terrible waste of space with all the unnecessary furniture in the room. However, the answer was no. Imad at the front desk initially said they can give it for free but later another manager just wouldnt entertain the request. The hotel was good and i would rate the property absolutely 5 star but small things like this kill the experience. Its not that we couldn't afford it. Its just how much the property would do to make a customer happy. A crib was offered which was falling apart and doesnt fit a 4 yr old, though the hotel said it fits upto 5 yrs of age. It was just flimsy and too small and we said no. The food was great. Maybe the manager who was on staff while we checked in was just not the best. All the other staff was great and helpful.