Buke Hotel

I have booked non-refundable family room for 6 nights and I paid 999 Euro.We arrived at 11 pm and the reception told us that they do not have family room available and they gave us 1 double room with twin beds to change the room the day after in the morning.The day after we wait till noon time in lobby to receive our family room but again it was not available and they gave us another double room at 6 pm.The third day we receive the family room!Last day I spoke with manager to arrange pay back me the differences of the prices of room but he forgot and in the evening from 10:30 till 1 a.m. I was in lobby to receive my money back but the manager told by phone to reception that he is tired and he can not come to hotel! The guy in reception told me do what ever you want and write to Expedia! Finally I did not receive 90 Euro difference back.Really they act like thieves. The hotel is very small and noisy we spent half of our trip in the lobby to check in and check out several times and at the end they did not pay us back.The rooms are very noisy and you can hear all of the noises of the other rooms.Most of the guests are from Arab countries.No map in the reception and no information almost.far from metro station. Not convenient to walk around. I do not know why Hotels.com and Expeida accept these cheaters and thieves in their website.I have the experience of 18 years traveling all over the world and never happened something like this for me that the hotel not pay back for mistake

I stayed at Buke hotel for a week with family and friends had an amazing experience brand new hotel and very clean hotel with lovely interior good breakfast service and lovely staff I give 5 star to this hotel because they really deserve it good price and recommend it to everyone it’s only about afew minutes walk to Osmanbay metro station and easy to find!