Oasia Hotel Novena, Singapore (SG Clean)

My children are disappointed because the pool is closed

Very clean and comfort. Decent room size, many tv channels my kids love it.

I got to the hotel at 1.58p. Peak check-in time. There was already a huge line at check-in with one man seemingly taking up 1 of 2 clerks time. A 3rd came on but by them two other parties had taken up quite a bit of time. I had walked an hour from Chinatown. There was a couple there with a baby that got so frustrated the husband wanted to cancel with no penalty. Their baby was crying, there were now more people behind me in line. It was chaos. I asked what the problem was and the man had wanted to change floors. The correct response would have been to politely tell him that this was going to take a while and could he move aside whilst she attended to the chaotic scene. Or wait in his room and she would call him when she had a solution. I got to my room at 2.25p. Just as I put my bag down, it started to rain. Had I been checked in in a timely manner, I would have gotten a quick swim in the pool. Which was my main reason for staying there, teh second being I stayed at the Oasia downtown when it first opened and it was excellent. Ive never seen anything like it. The bathroom wasn't in great shape and the toilet ran quite a bit randomly. I could hear sounds like toilets being flushed from upstairs. Then the buffet breakfast was very expensive for the poor quality and lack of choice. The Park Royal Pickering was only $8 the day before and was THE best buffet breakfast I'd ever had. Then when I went up to the room and when I shut the door something fell. Ceiling or wall plaster.