Puebla de Antaño Hotel

Staff switched rooms to start. Gave out king room to another family member. Very awkward to resolve. Elevator broken & multiple trips to get Wi-Fi , directions to use AC. Front room near street loud all night. Was not a value & worse place we stayed in Mexico. One star is generous. Location is ONLY bonus but plenty of other options much better. We left early .

This hotel has so much charm as much of the buildings or “casonas” in this historic city do. It was a wonderful stay and I have to agree with others that the staff was amazing. We felt safe and comfortable. There was a large group of us so we had the chance to see 3 different junior rooms. If you are able to, request one located at an end or corner. Those have the best features in my opinion. I stayed in an interior room which made it significantly smaller, darker and stuffier because it did not have operable windows. It only had a small inoperable front window facing courtyard and our sink was awkwardly located outside the restroom with a half frosted bathroom door rather than a full privacy door. The amenities such as split Ac units in each room and elevator were nice since we traveled with elderly family. We had an issue with our shower head the first night. But we were pleasantly surprised to see it replaced with a new one the same day we reported it. The only negative for us was the hotel restaurant food. The coffee was subpar. Most of the time, it was barely hot. And the food in general was mediocre which was a shame because there were a couple of times we were too tired to go out to eat and wished their food had been better. But the complimentary continental breakfast was still appreciated. Be sure to go up to the rooftop for drinks. It has a nice view of the Cathedral and large lounge area.