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Victoria Express Durango

3 star hotel
9.2/10 Wonderful
(1005 verified Hotels.com guest reviews)
See verified family reviews (11)

generated by AI based on family reviews

Overview

The Victoria Express Durango is a great option for families visiting Durango. Families appreciate the comfortable rooms, spacious enough for a family of four, and the convenient location near amenities and the airport. The on-site pool is a hit with kids, and the Garden Bistro offers tasty food, with the option of room or poolside service. While some guests have noted that the staff could be friendlier, the overall experience is considered positive by many families.

Guest highlights

The swimming pool is excellent for families.
The Garden Bistro serves delicious food and offers room/poolside service.
Spacious rooms are easily large enough for a family of four.
The convenient location near the airport and other amenities.

About the hotel

An indoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a 24-hour business center, and an outdoor tennis court are onsite.

Nearby attractions

Victoria Express Durango is located in Durango. Conde del Valle de Suchil Palace and Mining Tunnel Museum are local landmarks, and travelers looking to shop may want to visit Paseo Durango Shopping Center and Calle Constitucion. Bebeleche Museum and Walk the Old West are also worth visiting.

Popular amenities

Family friendly

Indoor pool
Laundry facilities

Wifi

Available in all rooms: free wifi
Available in some public areas: free wifi

Food and drink

1 bar
1 restaurant

Guest services

24-hour front desk
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Tour/ticket assistance

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Wheelchair accessible (may have limitations)
Wheelchair-accessible registration desk

Things to do

Fitness center
Indoor pool
Outdoor tennis court
Tennis

Outdoor

Bbq grill(s)
Garden
Picnic area
Terrace

Conveniences

Elevator
Front-desk safe

More

Smoke-free property
map

Reviews that mention...

Family Reviews

for Victoria Express Durango
star-fullstar-fullstar-fullstar-fullstar-empty

4.5 out of 5 stars

11 reviews

Review data

5 star reviews

73%

4 star reviews

9%

3 star reviews

9%

2 star reviews

0%

1 star reviews

9%

We have selected a sample of reviews which reflect what families have said about Victoria Express Durango

Showing 1 - 10 of 11 reviews

Latest reviews (11)

O

Oscar

2 Aug 2024 - 3 Aug 2024
reviewed on hcom

5 out of 5 stars

Great place for a short stay with family. The pool is a great option for kids and family members. The restaurant on site offers great tasting food in a great environment. The hotel room is comfortable and bathroom has everything you need.
A

Adrian

29 Jun 2024 - 6 Jul 2024
reviewed on expedia

3 out of 5 stars

The overall stay was comfortable and for the most part good service. Except for the front desk receptionist every single one of them had a bad attitude wouldn’t even greet you. Our daughter left a couple of days before we did and left a bag with items for us at the front desk because her flight was early and didn’t want to wake us. She was in another room and didn’t want to knock on our door. My husband went to ask for it they said there was nothing there for us. I verified with my daughter she said she did went to ask myself was told the same thing.We left cause we had an uber waiting for us came back in the evening tried our luck again one receptionist told us there was nothing while the other told us there was something but someone picked it up in the morning. I told her we asked in the morning but nothing was given to us. Long story short they finally found it after going through 4 people and they kept looking at us annoyed. We didn’t receive an apology for all the trouble and just asked that we sign for the bag. The elevator was broken the entire 10’days we were there making it extremely difficult with a toddler and stroller to go to the 2nd floor. Other than that cleaning staff was great and the stay was overall decent.
a

anel

5 Jul 2024 - 6 Jul 2024
reviewed on expedia

5 out of 5 stars

We absolutely loved this hotel. It’s so affordable for what you get. The staff is friendly and efficient, The rooms are spotless, They have a great pool and hot tub, They have an ice machine available for use on the second floor, And our favorite part was the food! The restaurant attached to the hotel is incredible. They have amazing dinner options as well as breakfast options, We have a playground that’s within the restaurant boundaries so the kids could burn off some energy while waiting for their food. We will absolutely stay here anytime we are in town!
P

Pita

28 Aug 2023 - 31 Aug 2023
reviewed on expedia

1 out of 5 stars

I had no cash to pay for breakfast so i used my credit card. Apparently, the terminal the bistro uses lost communication due to wifi issues at the hotel. However, i received notification on my cell i was charged by the bistro for the breakfast wish is equivalent to $24 dollars. I went out and when i returned to my room i was not allowed to go in because i needed to pay the $24 dollar charge cash to the bistro. After i clear that with the front desk and showed them the charge on my credit card they allowed me to enter the room where i had all my belongings. Very annoying they used that instead of reaching out to me directly instead they choose to allow me to enter the room i had already paid for it. After this incident, there was no reason to give my business to this hotel so I moved to another hotel along with my other family members that later came to the city from another state. I've discouraged my family to stay at this hotel. NEVER AGAIN.
A

Aracely

5 Aug 2023 - 6 Aug 2023
reviewed on hcom

5 out of 5 stars

Very conveniently located to Airport & many nearby amenities. Will continue to use for our yearly family stays.
A

Agustin

30 Jul 2023 - 31 Jul 2023
reviewed on orbitz

4 out of 5 stars

Hotel was clean and nice. Hotel staff doesn’t seem very friendly. Overall my stay was a great experience. I would recommend this hotel to my family and friends when visiting Durango.
e

edgar

18 Jul 2023 - 19 Jul 2023
reviewed on orbitz

5 out of 5 stars

Place is great for family it has a pool great staff clean
E

Eliezer Ed

2 Feb 2023 - 6 Feb 2023
reviewed on orbitz

5 out of 5 stars

This hotel was our first option and my family and I were totally happy about it! The beds are comfortable, the rooms are spacious enough to handle a family of 4 (the rooms are super clean by the way!). The staff was very helpful and supportive! There is always someone ready to help you or smile at you when enjoying the hotel and its surroundings. The tennis court was in good conditions and we enjoyed the time there. One of the great treats that the hotel has is definitely the restaurant. The Garden Bistro was incredible! The food is tasteful, well serve, fresh, warm and just the way we liked it! We had the Chicken Burger and it was very well served. The Boneless plate was delicious and the sauces were just right! We paid for the breakfast and although it was too limited, we were able to add plates and the cost was not that much (I recommend you go for the option of a la carte).
O

OMAR

11 Aug 2022 - 12 Aug 2022
reviewed on orbitz

5 out of 5 stars

Check in was a breeze the hotel was great quiet and clean, also the hotel is gated thru all sides and only one entrance to the property. Honestly I can’t complain about anything. It is a great deal don’t know how this hotel costed me $37 bucks a night for a double room big enough to accommodate 3 kids and 2 adults. The hotel is really pretty. 10 out of 10.
N

Nazario

25 Apr 2022 - 27 Apr 2022
reviewed on hcom

5 out of 5 stars

Everyone were so kind and understanding. I would go back to the Victoria again and also tell my family members . Thank you
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