Victoria Express Durango

Great place for a short stay with family. The pool is a great option for kids and family members. The restaurant on site offers great tasting food in a great environment. The hotel room is comfortable and bathroom has everything you need.

The overall stay was comfortable and for the most part good service. Except for the front desk receptionist every single one of them had a bad attitude wouldn’t even greet you. Our daughter left a couple of days before we did and left a bag with items for us at the front desk because her flight was early and didn’t want to wake us. She was in another room and didn’t want to knock on our door. My husband went to ask for it they said there was nothing there for us. I verified with my daughter she said she did went to ask myself was told the same thing.We left cause we had an uber waiting for us came back in the evening tried our luck again one receptionist told us there was nothing while the other told us there was something but someone picked it up in the morning. I told her we asked in the morning but nothing was given to us. Long story short they finally found it after going through 4 people and they kept looking at us annoyed. We didn’t receive an apology for all the trouble and just asked that we sign for the bag. The elevator was broken the entire 10’days we were there making it extremely difficult with a toddler and stroller to go to the 2nd floor. Other than that cleaning staff was great and the stay was overall decent.

We absolutely loved this hotel. It’s so affordable for what you get. The staff is friendly and efficient, The rooms are spotless, They have a great pool and hot tub, They have an ice machine available for use on the second floor, And our favorite part was the food! The restaurant attached to the hotel is incredible. They have amazing dinner options as well as breakfast options, We have a playground that’s within the restaurant boundaries so the kids could burn off some energy while waiting for their food. We will absolutely stay here anytime we are in town!

I had no cash to pay for breakfast so i used my credit card. Apparently, the terminal the bistro uses lost communication due to wifi issues at the hotel. However, i received notification on my cell i was charged by the bistro for the breakfast wish is equivalent to $24 dollars. I went out and when i returned to my room i was not allowed to go in because i needed to pay the $24 dollar charge cash to the bistro. After i clear that with the front desk and showed them the charge on my credit card they allowed me to enter the room where i had all my belongings. Very annoying they used that instead of reaching out to me directly instead they choose to allow me to enter the room i had already paid for it. After this incident, there was no reason to give my business to this hotel so I moved to another hotel along with my other family members that later came to the city from another state. I've discouraged my family to stay at this hotel. NEVER AGAIN.

Very conveniently located to Airport & many nearby amenities. Will continue to use for our yearly family stays.

Hotel was clean and nice. Hotel staff doesn’t seem very friendly. Overall my stay was a great experience. I would recommend this hotel to my family and friends when visiting Durango.

Place is great for family it has a pool great staff clean

This hotel was our first option and my family and I were totally happy about it! The beds are comfortable, the rooms are spacious enough to handle a family of 4 (the rooms are super clean by the way!). The staff was very helpful and supportive! There is always someone ready to help you or smile at you when enjoying the hotel and its surroundings. The tennis court was in good conditions and we enjoyed the time there. One of the great treats that the hotel has is definitely the restaurant. The Garden Bistro was incredible! The food is tasteful, well serve, fresh, warm and just the way we liked it! We had the Chicken Burger and it was very well served. The Boneless plate was delicious and the sauces were just right! We paid for the breakfast and although it was too limited, we were able to add plates and the cost was not that much (I recommend you go for the option of a la carte).

Check in was a breeze the hotel was great quiet and clean, also the hotel is gated thru all sides and only one entrance to the property. Honestly I can’t complain about anything. It is a great deal don’t know how this hotel costed me $37 bucks a night for a double room big enough to accommodate 3 kids and 2 adults. The hotel is really pretty. 10 out of 10.

Everyone were so kind and understanding. I would go back to the Victoria again and also tell my family members . Thank you