Montage Laguna Beach

5 star hotel with 1 star service and treatment if you aren’t the right stereotype or ethnicity. From disgusted awkward looks and side eyes and being asked several times by even the same people during my stay if I was actually a guest and stopped my family and I to verify our cards / names & room number. Pool service didn’t care to serve us but one time and they never even brought our drinks!!! I was embarrassed and so frustrated day 1 at that pool we gave up and went inside to the room .. Day 2 we decide to go the beach and ask the boys for towels and chairs for my wife and daughter and the short response we got from Ashton was “ This is for guest on the montage only “ my reply “ right that’s us “ well we need to verify you are a guest… funny thing is him and his boys VERIFIED MY FAMILY AND I THE DAY BEFORE and no this was not the only time we were asked if we were guest it was a few other times.. food was okay / room was okay but my family and I felt like we were not treated fairly and will take our money elsewhere next time and never return. I’ve been treated better at 2-3 star hotels for a fraction of the costs.

We've been going to the Montage for years and every time it never disappoints. The lobby lounge has spectacular views, my children love the Paintbox and the spa treatments are top notch. What stands out most though is the service. With the attention to detail, I know we're going to have a great experience!!

Property was lovely. Very expensive so value for money was a bit out of balance. Our bill for 4 nights ended up being $15,000 Mark up on drinks was outstanding. Availability in restaurants for on premise guests was not great They also invited kids to kids club events (ie. movie night) without indicating any associated costs. When we checked out we had a cost of $350 for movie night which I think is ridiculous Same for parking, no communication on the cost which was then charged at $70 per night. Room was lovely but for that money I've stayed in resorts that have multiple pools, huge grounds, tended to beaches which bar, chairs, water sports, etc

Friendly staff Awesome place for the family .