Heritage House Resort & Spa

We stayed in a Traditional Room, which was impeccably clean and featured some lovely touches like heated bathroom floors and an in-room mini fridge and microwave. Our room had a partial garden and ocean view, which was truly picturesque and added to the serene ambiance of the property. The resort is beautifully situated right on the water, providing stunning views and a peaceful atmosphere. The property itself is quiet and beautiful, perfect for a relaxing getaway. We enjoyed the tranquil environment and the proximity to nature. The location is also convenient for exploring nearby attractions like Mendocino and Fort Bragg, where we spent much of our time during the day. The staff at Heritage House Resort & Spa were extremely warm and welcoming upon our arrival, which set a positive tone for our stay. However, we did encounter an issue with our room key, which wouldn't turn properly in the lock. Unfortunately, this led to us getting locked out of our room. Maintenance had to be called, and the handle ultimately had to be broken as even their key wouldn't work. Despite this inconvenience, the staff handled the situation promptly and professionally. I would highly recommend the Heritage House Resort & Spa for anyone seeking a quiet, romantic getaway. The property is more adult-friendly, and I wouldn't particularly recommend it for families with children. It's an ideal destination for couples or individuals looking to unwind and enjoy the natural beauty of the area

We have been coming here for 20yrs. This was our 4th visit. The ocean views are still incredible which was the only real positive thing to say about our visit. I'll begin by saying that the hotel is skimpy and is very understaffed. We had a Nat infestation in our room. The Samsung TV and streaming were not user friendly. The remote didn't work for our ceiling fan in our room, and they ignored our request for maintenance. They allow dogs everywhere. We were almost attacked by another guest's dog as we entered the lounge. The staff person in the lounge did not apologize and then told us there no seats available. When I pointed out that there were 5 empty tables, he immediately got on the defensive saying he was the only one to handle an overwhelming number of tables and that I should be patient. Sadly, we will not be recommending our family or friends to visit this place. After 20 years of this being our favorite destination on the California coastline, it was very disappointing to see the decline in amenities, upkeep and customer service. :( We are shocked that they are still charging the high room prices. We will not be returning and will search for another establishment where there is no skimping, and the details of communication, staffing, upkeep and customer service are still a priority for their guests!

This is an absolutely beautiful property! The restaurant manager Dori was wonderful, as was the breakfast and views! “Duck” at front desk was a joy to deal with. We are making plans to bring all the family in San Francisco and Vancouver to meet here next year! Thank you Lindy!

Second time here and will continue making this little piece of heaven my getaway sanctuary. I love the welcoming spirit and excellent customer service always rendered. They treat everyone with the upmost respect. Their rooms/ cottages are so cute and cozy! My daughter and I loved itS we bought our dog on our second trip and they have the most love and respect for dogs. Upon arrival they provide me a blanket, towel, frisbee and dog treats for Molly! Made my experience a huge plus and will always bring my family and dog to this charming hotel.