Kokomo Botanical Resort - Caribbean Family Cottages

My family’s first time in Turks & Caicos and these cottages just set it together. It was home-like. The environment was to expectations. The food and staff at WE, Ruth in particular was amazing, warm and welcoming. Definitely will be coming back and looking into investing in a cottage!

Surprised to see so many high ratings of this resort. It was average for our family. There were 3 adults and 1 toddler in a 2-bedroom cottage. The accommodation was quite small so it felt a bit cramped for us. Pros: rates are rather affordable, front desk staff and housekeeping were responsive and accommodating with our needs. Food was good. Shuttle to/from the beach was flexible if we wanted to go outside of the posted schedule. Once you were at the beach, resort provided chairs, tables, umbrellas and water. Grace bay beach was nice, private, quiet and relaxing. Cons: rooms were small. Staff at the restaurant were distracted, slow and sometimes rude. Dining options were limited, and restaurant was closed on Mondays (just the one place to eat for breakfast, lunch and dinner). While food was good, it was quite pricey, but that may just be Turks in general. Resort was quite small, no activities on-site, not really a family-friendly vibe, I'd say it's better for couples looking for a quite, relaxing getaway. Pool was more of a pond (quite small) and not sure how it was kept clean since it was chlorine-free. Offered a service at the beach that stated beverage service on their website, but there are no waiters taking your beverage order. There is a cooler where you can help yourself to water. Also paddle boards were advertised however not available. While the closest beach was relaxing, limited activities and not a super lively vibe (no live music or activities).

The rating of this review is based on our experiences interacting with Weine. She was simply the best concierge / manager i have ever interacted with, and i have stayed in a lot of resorts / hotels. Highly organized, professional, responsive, and practical. She made the stay great. There were other great staff there like Jeffrey on the beach, and Chris / Michel the evening restaurant staff. So Weine is the reason for high review score, and i would stay there again. However, the stay was not without problems. We made the mistake of purchasing the Coffee/Pastries; it was a mistake. The breakfast staff were down-right rude about this pre-purchase, with the first member of staff having a hissy fit because we were not making any other breakfast orders ("what food do you want to order?") and the rest being totally unprofessional / rude about it (one morning, one of the staff members was on a personal call, loud speaker, AND texting at the same time!; first time I had seen both being done at the same time while supposedly on a job). We did pass this on via Weine; however, I doubt the general manager will do anything about it as we did not see or really interact with them. I liked the apartment, which was the right size for our family of four; however, i do understand some other reviewers comments that it was a little dated. This did not bother us as we were out most of the time. The shuttle only takes you back and forward to the beach, where they have a section dedicated.

This place is very quiet. My family loved the bungalow style place to stay at. The beach is 3 min drive from Kokomo by car, if you don’t have your own transportation they will drive you there. The beach is beautiful.

Beautiful spot with a nicely laid out small space for a family of four. The grounds are lovely and the pool and hot tub are relaxing. The only downside is the location -- need to drive (either in a taxi, the shuttle, or a rental car) to get to restaurants (other than the one resort restaurant) and beaches. But it's all super close so that's not that big of a deal. Everyone there was incredibly nice and helpful, especially Wenie.

This is the best resort on the island!!! I have visited Turks and Caicos three times so far. I always stay at Kokomo Botanical Resort. I have traveled the world and this is actually the best resort. They actually treat you like family instead of a guest. Wenie contacts you before you leave to make sure you have transportation to get to the hotel. Once you arrive you are greeted with refreshing rum punch and a nice cold cloth. The rooms are clean and spacious. The restaurant food on premises is good. There is a cellphone for you to use on the island. There is no other resort doing this worldwide. The phone has everyone you need to contact including taxi drivers for the hotel in it. They offer shuttle service to the beach for guest. Once you arrive to the beach Joseph helps you get any excursions you want to do.The property has security only guest are allowed after 8 which is amazing. If you take taxi that is not one of theirs they can’t enter the property after hours which is a great safe precaution for female guest. Wenie goes above and beyond. I texted Wenie my friend that was coming for the first time we were celebrating her birthday. She made the villa special for her. The pool has fresh water in it. The hot tub is in a secluded place. Every worker treats you like family. They truly have mastered the term a home away from home. They have tons of towels for use. I have already booked for march 2024. This is definitely a amazing place to stay. This is a five star resort!!!

It was an amazing stay with an amazing staff! Will be recommending to my friends and family.

Very unique setting. Away from the beach but with easy access to it. The gardens were immaculate. We loved the spa massages, the pool and for our grandkids the hot tub! Staff was courteous and friendly. The two Canadian owners were very friendly and extremely service oriented. We plan to come back someday and will heartily recommend KBR to our friends.

Staff and premises were excellent for families and/or normal leisure visits.

We enjoyed our family vacation:)