Rixos Pera Istanbul

Overall disappointing stay . Poor housekeeping , always bad smell at the entrance and our suit always had dust and forgotten areas from cleaning team . I tried to order room service but they didn’t know how to speak English . Staff are not welcoming with some exceptions. shout out to Jan who always served with a smile at breakfast terrace which have a beautiful view on the posfor .Got the family suit which was very tight . Power plugs were not convenient at all . At the end of our stay we complained to the manager who apologized for the bad service and was sincere which reduced our frustration. This is the third time I stay in RIXOS chain. The first two stays were wonderful but this one was a negative experience and definitely we rate it as a 3 star hotel experience.hope they will improve as the place has good potential and I suggest to do late night dining on the roof capitalizing on it beautiful views

Very small rooms that are not suitable for family. The hotel needs an overall maintenance.