Sarnic Hotel & Sarnic Premier Hotel - Ottoman Mansion

Me and my family have just come back from Istanbul today. The location of the hotel is absolutely great, all the main attractions are literally around the corner, meaning less than a 10 min walk.The staff were very helpful but a lack of understanding in just basic English language. They catered for our suhr, which is the early breakfast before starting our fast as it was Ramadan. I went with my elderly dad and, my 2 girls and sister with her 2 children, so we had booked a family suite and a junior suite. When I booked my trip I rang the hotel and explained that i will be travelling with my elderly dad. Who ever i had spoken to, assured me that everything would be good. Upon our arrival we were taken to our rooms which were on the second floor of the hotel, no lift and the stairs are spiral. They said there were no rooms available on the ground floor. I had booked my trip 3-4 weeks before our travel, so how is it that it wasnt arranged to our needs upon request. I had started to look for other hotels, air bnb for my dads comfort, but luckily, next morning a room became available on the ground floor and my dad with my sister shifted down to the family suite. I wouldnt recommend this hotel for families with young children and elderly people only because of the way the level of the floors and stairs are, though the rooms are very comfortable and good size for a family. The beds were done every day, and the towels were changed every day too. The roof top dining wasnt open.