o
oluwayemisi
17 Aug 2024 - 20 Aug 2024
reviewed on hcom
5 out of 5 stars
We had a fantastic time! The service was impeccable, and the food options were excellent, including plenty of choices for kids. There was something for everyone, with great activities for families and adults alike. Sebiha and Samet were wonderful hosts who made our stay truly memorable. We can't wait to return and wholeheartedly recommend this place.
B
Baruch
31 Aug 2022 - 3 Sept 2022
reviewed on expedia
1 out of 5 stars
We have arrived with our young baby and the room was right in front the SArena, very loud music was up until 2AM, not reasonable at any way. We couldn't get a decent sleep all through this week. Besides, the rest was fine BUT it's hard to enjoy when you're tired. So unfortunately I won't recommend this resort.
t
turgut
23 Dec 2021 - 26 Dec 2021
reviewed on hcom
5 out of 5 stars
amazing hotel with very good quality of service. children area is limited during the winter period but I am sure there is a lot during the summer.
S
Sally
29 Jul 2019 - 8 Aug 2019
reviewed on hcom
5 out of 5 stars
Fun for all the family
A
Apurva
20 May 2019 - 23 May 2019
reviewed on hcom
5 out of 5 stars
We were here for 3 nights and could have easily stayed for 5. Super property in an equally good location. My kid had a great time too with so many pools and play areas. The food was good and the choice of drinks was fantastic. The property rates as super luxury and it does justice to its name and photos. We loved the overall experience.
H
Hisham
25 Sept 2018 - 2 Oct 2018
reviewed on hcom
4 out of 5 stars
We stay in the family area which have main restaurant offering 3 meals in the day we very disappointed to know that the quality not the same as the main restaurant in the main hotel area and going to the main restaurant from the family territory it's not easy with to kids the hotel offering bagy service to the main hotel building but not comfortable it's not coming in time.
The room very good and the beds very comfortable also the pools are very clean and the food in the main restaurant is good .
The cleaning service also good.
Enjoy your stay I recommend the main building not the family territory.
A
10 Aug 2023 - 15 Aug 2023
reviewed on hcom
4 out of 5 stars
Compared to last year's stay, the aquapark was closed, the family restaurant was closed. No alert or informatio' was provided in advance, only when we reached the hotel we discovered that these 2 great options are not available. Having that information would have impacted our decision to book.
A
12 Jul 2022 - 15 Jul 2022
reviewed on hcom
5 out of 5 stars
Excellent place for families and kids! Kids felts as they are in an magic land : the restaurant, the aqua park, the room the garden, all is designed kids-friendly!
A
30 Apr 2022 - 3 May 2022
reviewed on hcom
4 out of 5 stars
Generally a positive experience. The family room given to us was a little disappointing, you would think it's common sense to offer a male themed room to a family with boys. I appreciate they did suggest an alternative but that was no better.I didn't even think I would needto request this. The check in was cold and could have been friendlier, hardly much of a welcome. Although we appreciated the early check in, thank you. We spent the first few hours in the room getting the room in order. Telephone and TV wasn't working.
A
16 Oct 2020 - 22 Oct 2020
reviewed on expedia
1 out of 5 stars
When we arrived it looked really stunning from the entrance then we entered no one speaks good English staff and mangers were VERY RUDE, unfriendly and not helpful.
The rooms were dark and smelled really musty to the point my 4 year old said she didn’t want to stay and wanted to go home. They showed us two different level rooms and both were not 5* standard.
They sat us at a table to fill out forms which had food and dirt on it. The service was so bad I was actually in tears thinking I’ve spent so much money and ruined my family’s holiday. It got to a point we’re my husband said let’s just leave so we left at 11pm to go to another hotel.
In my opinion not a 5*!!! more like a 4* if you like Morden, fresh classy places DO NOT STAY HERE save your money.
The kids club is in a small little indoor room, not enough space for them to enjoy themselves.
We ended up staying at the Rixos which in my opinion was so much better, Clearner, better customer service, the kids club was amazing me and my husband could actually enjoy dinner the beach and pool whilst they also got to enjoy themselves.