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Metropole Urban Hotel

4 star hotel
9.2/10 Wonderful
(273 verified Hotels.com guest reviews)
See verified family reviews (4)

generated by AI based on family reviews

Overview

Metropole Urban Hotel is a conveniently located hotel close to restaurants, shopping and tourist attractions. Families will appreciate its central location, which is also lively and family-friendly, though noise-sensitive guests may want to consider this. Rooms are modern, clean and well-lit, and the staff are known to be polite and helpful. While breakfast is mentioned as decent by some, others noted that service was lacking.

Guest highlights

Lively and family-friendly location
Helpful staff
Clean rooms

About the hotel

A restaurant, a bar/lounge, and a snack bar/deli are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and a meeting room.

Nearby attractions

Located in Heraklion, Metropole Urban Hotel is in the city center. Guests love the hotel's central location.

Popular amenities

Family friendly

Snack bar/deli

Wifi

Available in all rooms: free wifi
Available in some public areas: free wifi

Food and drink

1 bar
1 restaurant and 1 coffee shop/cafe
Coffee/tea in common area(s)
Room service available

Guest services

24-hour front desk
Daily housekeeping
Dry cleaning service
Luggage storage
Tour/ticket assistance

Conveniences

Elevator
Free newspapers in lobby
Front-desk safe

More

Smoke-free property

Nearest Airports

Airplane
Heraklion International Airport
4 km from this hotel
Chania International Airport
92 km from this hotel
map

Reviews that mention...

Family Reviews

for Metropole Urban Hotel
star-fullstar-fullstar-fullstar-fullstar-empty

4.5 out of 5 stars

4 reviews

Review data

5 star reviews

75%

4 star reviews

0%

3 star reviews

25%

2 star reviews

0%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about Metropole Urban Hotel

Latest reviews (4)

K

Kishore

7 Jun 2024 - 9 Jun 2024
reviewed on hcom

5 out of 5 stars

Metropole Urban Hotel is conveniently located close to many restaurants, shopping and tourist attractions. Staff are polite and excellent in giving the information , booking taxi service, car rental. We definitely recommend to friends and family.
R

Rene

4 May 2024 - 6 May 2024
reviewed on expedia

3 out of 5 stars

For the price paid (250$ for 2 nights) and the 4 star category I found the hotel did not fully live up to that. Positive things were: rooms as photographed with modern interior and comfy mattress, nice lighting in the room and location is very central, 24 hr reception, I was not charged for the water I took from the mini bar when checking out Negative things: lots of smaller issues with cleanliness especially in the bathroom that show lack of attention to detail, shower and bathroom seemed a bit weirdly engineered, breakfast was not good and service at breakfast was pretty much non-existent Note: while the location is central and nice with the church in front, it can get noisy as children were playing around and the area is very lively. This is something to consider if you’re noise-sensitive
E

Eun J

11 Sept 2022 - 14 Sept 2022
reviewed on hcom

5 out of 5 stars

Amazing hotel with a great view of the square. Very lively and family friendly location. Although we were couple, this was good to see. Decent breakfast. Rooms were very clean. Will be back here for sure next time we stay in Hraklion
A

9 Jun 2019 - 13 Jun 2019
reviewed on travelocity

5 out of 5 stars

On a church plaza with happy sounds od children and families
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