To DiPorto

Quaint boutique hotel in the middle of the city that is own and operated by the same family who are very polite and enjoy conversation. I normally always visit this hotel when visiting Chania.

Good location and cheap room, but it comes to a very high price: 1. Room was too noisy (busy road and the common hallway of the hotel) making it impossible to sleep. There is no noise isolation as doors and windows are too old (like 50+years old) 2. Room was too small and too old. We rented a 20m2 family room for 2 people and the one we got was barely 15m2 including the balcony. The toilet was so small we couldn’t bend to reach our feet while having a shower! Everything in the room was 50+ years old! 3. Attempted charging of our credit card before checkin + without being informed! We booked choosing the option to pay at the hotel and buy a valid credit card number to secure booking. The day of our arrival and before our arrival the hotel contacted us complaining that they tried to charge us the whole amount at the given credit card but this didn’t work, and they asked whether they should cancel our booking for this reason! We explained that it is not ok to try to charge us before arrival and without poor notice. At the end they only agree to wait for charging us at check in. Even the thought that they could just cancel our booking because they could charge us and without us being aware of it is very scary! 4. During our stay we got covid19. We informed the cleaning personnel to not enter the room and her reaction was as if it was expected. No reaction from the hotel until our check out. We’ve been visiting Chania for many years. This was the worst stay by far