Porto Alegre

Excellent hotel that should be rated higher then just 3 stars The only thing I would add to the breakfast is that they should have some yogurt or oats for babies But the rest very good , the rooms were very comfortable, spacious and the staff very friendly The cleaning staff was impeccable

This hotel was dirty and old. There was mold in the bathrooms. The bedding was uncomfortable. They didn’t properly clean the room. I pulled the comforter off and there were stains and a dead fly. The closet and drawers smelled bad and so did the hallways and elevator. Every time we used the sink a soapy foam would come up of the drain on the bathroom floor. The shower curtain was disgusting. The staff was not courteous or friendly. A pair of my shorts went missing during the trip and I asked them several times to look for them. They never found them. One day we accidentally spilled a drink in the hallway by our room. I notified the reception and she didn’t have access to a mop. She handed me paper towels instead. They also didn’t supply us with enough toilet paper. They never replaced the soap in the room either. They didn’t like to give clean towels. The breakfast was not very good. The coffee was instant and the juice was not fresh. I noticed a lot of times the food was leftover from the day before. They were also oddly strict and rude. They didn’t allow us to even take a cup of milk to the room. While enjoying the pool one morning one of the staff members came out to tell the kids at the pool they are not allowed to jump in. No iron in the room so I used my portable steamer. The steamer accidentally stained the sheet. They were quick to charge me 35 euro at checkout for a scratchy sheet they probably had from 1980. They didn’t compensate me for the missing shorts.

This hotel was dirty and old. There was mold in the bathrooms. The bedding was uncomfortable. They didn’t properly clean the room. I pulled the comforter off and there were stains and a dead fly. The closet and drawers smelled bad and so did the hallways and elevator. Every time we used the sink a soapy foam would come up of the drain on the bathroom floor. The shower curtain was disgusting. The staff was not courteous or friendly. A pair of my shorts went missing during the trip and I asked them several times to look for them. They never found them. One day we accidentally spilled a drink in the hallway by our room. I notified the reception and she didn’t have access to a mop. She handed me paper towels instead. They also didn’t supply us with enough toilet paper. They never replaced the soap in the room either. They didn’t like to give clean towels. The breakfast was not very good. The coffee was instant and the juice was not fresh. I noticed a lot of times the food was leftover from the day before. They were also oddly strict and rude. They didn’t allow us to even take a cup of milk to the room. While enjoying the pool one morning one of the staff members came out to tell the kids at the pool they are not allowed to jump in. No iron in the room so I used my portable steamer. The steamer accidentally stained the sheet. They were quick to charge me 35 euro at checkout for a scratchy sheet that was so old.They didn’t compensate me for the missing shorts.