Domes Zeen Chania, a Luxury Collection Resort, Crete

Great overall experience. The hotel is very clean and room are spacious. My issue was that rooms didn’t have a proper isolation were sounds of next door neighbors can easily disturb your stay. Also the resort is very family oriented and lots of kids playing around. This needs to be considered for travelers who prefer an otherwise tranquil vacation.

Great resort for families, nice pool, nice rooms, friendly staff.

The resort was perfect for our family of five with young kids. The service was top and the property was excellent. We had breakfast, lunch and dinner at the property for three days of our one week stay and was excellent. Wonderful menu and everything was fresh and delicious. I would recommend for a family vacation! But, won't recommend for adults only vacation. It wouldn't be relaxing with so many kids around at the property.

Pros - Room set up is good, with two children they top and tailed which worked well - Good kids club we used a couple of times with very good staff who engaged our children - Very cool hotel design - Quick transfer from the airport just 30 mins Cons - The pools aren't heated - had we known this we'd probably have chosen a different resort - Only one restaurant which was very busy, noisy, and the service was incredibly slow between courses - Cleaning wasn't really up to scratch for a 5* hotel, often parts of our bathroom were missed as in communal areas - It's on a very steep site, a couple of times we asked for a golf buggy as it can be a challenging walk and the wait was 30 mins - Power didn't work in our room twice, and we were offered a very limited apology for the inconvenience - It's quite remote and with limited things to do at the hotel would recommend a hire car to explore the island

Great place! Very good for families especially. Food is insane.