Hotel Pommern

The open shower design is not my favorite, but I can live with it. Breakfast was very nice, only surprised that they didn't open the outdoor space .... maybe they considered it to be to cold, but that would have been a plus. The staff was very nice, explained to my kid that if he for some reason gets lost in the hotel he can just come by the front desk and say his name and they will help him locate his room .... drawback of this was he felt very safe but tried to find a reason to run to the front-desk for any flickering light or other reason.

Hopefully this review will find its way to hotel management and owners. Let me start with positive points which are renovated facilities, good breakfast and air conditioned public areas. BUT, no air conditioning in classic twin room which was sad suprise for our family. It was 26C outside, and probably closer to 30C inside the room 24/7. You can’t expect this from renovated 4-star hotel where everything else is upgraded and room rates are rather expensive, and where air conditioning is from the 80s with yellow 3-step control panel. It was literally blowing warm air inside and the whistling noise was disruptive. I asked for possibility to change the room or upgrade it, but apparently all rooms have this outdated AC. I won’t come back to this hotel before they invest in decent air conditioning. Fridge with cold drinks for the kids could have helped a bit, but there is no mini-bar fridge in the rooms. Secondly, we arrived with Viking Line cruise ship and when we arrived on Sunday to the reception of hotel, there was already long queue and only one staff member registering customers. This hotel should be prepared for cruise ship arrivals and prepare second desk for registering. It took about 20min. And when it was our turn at 2:55 pm, we were told that rooms are not ready, come back in the evening. Easier said than done with 1 and 4 year old kids. ”Take your luggage to luggage room” OK, but when we came to luggage room it was closed and nobody opened it. Bad service.

It was all clean and quite modern, but not designed for families. Just a standard hotel for business trip.